Evault 9.0.2 HTTP Client on Outlook 2010

[cwohechler]

When I attempt to install the Evault HTTP client on a WIndows 7 32 bit PC with Office 2010, the installer fails and prompts that you must have a minimum of Office 2003 SP2 to proceed. I have cleared the temp directories and even tried a new Outlook Profile.

Suggestions?

[Rob_Wilcox1 · Accepted solution]

Have a look at my blog :

http://www.symantec.com/connect/blogs/outlook-version-hunting

That might give you some insight into the issue.  Can I ask, have you installed the add-in and you're getting the message when you start Outlook?  Or is it when you run the installer?

Was this a clean install of Office?  Or an Upgrade?  Or a run-in-parallel?

[jim_leggett]

Since you are upgrading or installing you might want to install the cumulative hotfix as well.

Hotfix for Symantec Enterprise Vault (EV) for Microsoft Exchange 9.0.2, Build 1061 - Cumulative hotfix for Enterprise Vault Outlook Add-in

http://www.symantec.com/docs/TECH162170

If you are still having trouble installing after reading Rob's blog you can try to install it with msiexec

and turn on the logging options.

http://technet.microsoft.com/en-us/library/cc759262(WS.10).aspx

[Rob_Wilcox1]

Is anything else needed on this?