FSA Target Error

[AG81]

Hello to all,

I'm just updated to EV 10.0.3 an EV for Exchange environment. Now the customer has purchased FSA licences too. I'm trying to congifure a new FSA volume to archive with the "New Volume" wizard. At the Select Vault Store step, it returns the netx "blank" or unexpected message.

I have revised all the pre-requitisites:

- EV for FSA at target server are running under EV Servcie account

- EV Service account is Local Admin at FSA target

- EV service account has Full control at Share permissions Folder

- EV service account has Full control at NTFS permissions Folder

Any Idea?

Thank you!

[AG81]

Im tracing the event and I found only this:

2315 12:02:56.831 [5320] (mmc) <5240> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]

2316 12:02:56.847 [5320] (mmc) <5240> EV:L {VaultCoCreateInstanceEx} Attempt [1] to create COM object failed. CLSID [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Elapsed [0.007s] Result [Access is denied.  (0x80070005)]

2317 12:02:57.050 [5320] (mmc) <5240> EV:H {VaultCoCreateInstanceEx} CLSID [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Used Server Name [evserver.mydomain.com] Num of attempts [2] Total elapsed [0.205s] Result [Access is denied.  (0x80070005)]

The DCOM is enabled in EVSERVER, and I have added the DisableLoopbackCheck registriy Key in both EVServer and FileServer

http://www.symantec.com/business/support/index?page=content&id=TECH57344&actp=search&viewlocale=en_US&searchid=1360321717000

But it stills not working. Getting the same error.

[RahulG]

Could you check if there is any error reported in the event log ?

You may need to Run dtrace for MMC to get more info about the error?

[Nathan_Clark_2]

Its checking the license dtrace the admin service and look for lines beginning:CLicense2

[AG81]

Hi to all

@Nathan:

At the Dtrace log, I found these lines with CLicense2

1271 12:02:22.331 [5320] (mmc) <5240> EV:M CLicense2::LoadLicense - Calling SlicCreateLicenseManager()|Status: 0x00000000

1272 12:02:22.347 [5320] (mmc) <5240> EV:M CLicense2::LoadLicense - Calling SlicCreateLicenseEx()|Status: 0x00000000|Feature Code: EVBase

1273 12:02:22.347 [5320] (mmc) <5240> EV:M CLicense2::DoLicenseCheck - EVBase License is valid

@RahulG:

In the Event Viewer I can't see any error about It. But I found the License Event ID 4213. I supose that there are 52 lines because allready exists the old SLF files from previous versions.

This site it's upgraded from 2007 to 8, 8 to 9, 9 to new W2K8R2 Server with the same 9 (to accomplish with 64 bit requirement), and 9 to 10.

License checking has identified that you are currently licensed for the following features: 

Feature #1: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #2: EVFSA

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #3: EVArchExplorer

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #4: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #5: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #6: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #7: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #8: EVArchive

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #9: EVPSTM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #10: EVOfflineVault

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #11: EVPubFolder

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #12: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #13: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #14: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #15: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #16: EVArchive

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #17: EVPSTM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #18: EVOfflineVault

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #19: EVPubFolder

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #20: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #21: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #22: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #23: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #24: EVFSA

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #25: EVArchExplorer

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #26: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #27: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #28: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #29: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #30: EVArchive

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #31: EVPSTM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #32: EVOfflineVault

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #33: EVPubFolder

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #34: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #35: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #36: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #37: EVDominoArchive

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #38: EVNSFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #39: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #40: EVFSA

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #41: EVArchExplorer

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #42: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #43: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #44: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #45: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #46: EVFSA

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #47: EVArchExplorer

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #48: EVOSL

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #49: EVFTC

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #50: EVHFM

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #51: EVBase

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Feature #52: EVArchive

Version: 1.0

Status: Valid

Type: Production

Ends: Never

Thanks you!!!

[AG81]

Hello

If you think that maybe its a problem with the license, should I re-download de SLF file and replace it?

Another idea? I have these project stopped because this.

Thanks!!!

-------------------------

UPDATE: at 18:18=> I tried to stop all services, remove the old SLF files, and copy the re-downloaded. Services are started, and the site licenced, but still the problem.

[JesusWept3]

By the looks of the events generated, you have multiple SLF's?
How many EV Servers do you have?
I seem to remember that each EV Server in the environment must contain the valid license, not just the one EV Server that might run FSA

What i would suggest is to do the following

1. Stop Enterprise Vault Services
2. Go to C:\ProgramData\Symantec Shared\Licenses
3. Delete the existing SLF files that you might have there
4. Go to C:\Program Files (x86)\Enterprise Vault\
5. Delete any SLF files existing there
6. Go to C:\Program Files (x86)\Enterprise Vault\Installed Licenses\
7. Delete the existing SLF files that you might have there
8. Place the SLF you downloaded in to C:\Program Files (x86)\Enterprise Vault\
9. Restart the Admin Service and the other EV Services

Then try re-adding the targets.

[AG81]

Hi JesusWept3,

I did your recomendations, but the error stills. Now there only the last SLF files (for EV 10).

The scenario is:

- 1 EV server. This is a new server, migrated with servermigration.exe. (the old server was 32 bits).

- Before the servermigration, I was modified the DNS records to point the new server.

-  After the migration and test all the site (only for Exchange Archiving)  Upgraded the new server from 9.0.2 to 10.0.3

- After the upgraded, I'm trying to configure the FSA.

Are you sure that this is a license problem? Maybe it will a DNS problem? Should I run Update Service Localitons??

Thank you!!

[Nathan_Clark_2 · Accepted solution]

Here  [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Elapsed [0.007s] Result [Access is denied.  (0x80070005)] it trying to create a License object in the Admin service and getting access denied on evserver.mydomain.com, so maybe dtrace mmc/admin service and post the dtarce or send to me if you dont wish to post it here.

nathan_clark@symantec.com

[AG81]

Hi Nathan

I have sent you an mail with the asked info.

Thank you!