Unable to access placeholders from file share of EMC Celerra

[Shriiyer]

Hi,

We have installed and Configured Enterprise Vault 10.0.4 on Windows 2012 R2.

EV is configured to archive the files from the file server (EMC Celerra).

We are successfully able to archive and the placeholders are getting created but we get different errors while accessing different file type, the screen shot is added as an attachment.

We are able to baccess the Internet shortcuts and the files from Archive Explorer.

We are also able to recall the actual files from FSA utility.

We keep receiving the following error in the celerra logs:

2014-10-21 12:18:11: DHSM: 3:[bnpns120] Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

2014-10-21 12:18:11: MGFS: 3:[bnpns120] error direct read block 0 of entry 122, status 28 - InternalError

No Error messages are logged on the EV server's Event Viewer.

Have anyone faced such issues?

[AndrewB]

check to see if basic authentication enabled in IIS on your EV server

[Shriiyer]

We enabled basic authentication and restarted the IIS still the issue persists.

[Shriiyer]

We enabled basic authentication and restarted the IIS still the issue persists.

[AndrewB]

i found this thread which walks through some troubleshooting steps. maybe it'll help? https://community.emc.com/thread/130024?start=15&tstart=0

[Shriiyer]

We had seen this article and enabled the basic authentication in IIS but the issue persists.

[AndrewB]

understood but it provided some specific EMC troubleshooting steps. what was the outcome of those?

[Shriiyer]

Hi Andrew, Thanks for your reply. Kindly find the output of the command as below [nasadmin@XXXNS120CS0 ~]$ fs_dhsm -connection EVTEST -create -type http -secondary http://serverev.xx.xxx.xxxxx/EnterpriseVault -user admrajeshg@XXXX.XXX.xxxxx -password ***** -cgi n EVTEST: state = enabled offline attr = on popup timeout = 0 backup = passthrough read policy override = none log file = on max log size = 10MB cid = 0 type = HTTP secondary = http://serverev.xx.xxx.xxxxx/EnterpriseVault state = enabled read policy override = full write policy = full user = admrajeshg@xxxx.xxx.xxxxx options = cgi=n

[Shriiyer]

Hi Andrew,

Kindly find the output of all the EMC commands which we ran as below.

[nasadmin@BNPNS120CS0 ~]$ fs_dhsm -modify EVTEST -state enabled
EVTEST:
state                = enabled
offline attr         = on
popup timeout        = 0
backup               = passthrough
read policy override = none
log file             = on
max log size         = 10MB
 
Done
 
---------------------------------------------------------------------------------------------------------
 
[nasadmin@BNPNS120CS0 ~]$ server_http server_2 -append dhsm -users evuser -hosts 10.192.80.180
server_2 :
DHSM FACILITY CONFIGURATION
  Service name       : EMC File Mover service
  Comment            : Service facility for getting DHSM attributes
  Active             : False
  Port               : 5080
  Threads            : 16
  Max requests       : 300
  Timeout            : 60 seconds
  ACCESS CONTROL
    Allowed IPs        : 10.192.80.180
    Authentication     : digest ,Realm : DHSM_Authorization
    Allowed user       : evuser
  SSL CONFIGURATION
    Mode               : OFF
    Persona            : default
    Protocol           : default
    Cipher             : default
 
 
---------------------------------------------------------------------------------------------------------
 
[nasadmin@BNPNS120CS0 ~]$ server_http server_2 -service DHSM -start
server_2 : done
DHSM FACILITY CONFIGURATION
  Service name       : EMC File Mover service
  Comment            : Service facility for getting DHSM attributes
  Active             : True
  Port               : 5080
  Threads            : 16
  Max requests       : 300
  Timeout            : 60 seconds
  ACCESS CONTROL
    Allowed IPs        : 10.192.80.180
    Authentication     : digest ,Realm : DHSM_Authorization
    Allowed user       : evuser
  SSL CONFIGURATION
    Mode               : OFF
    Persona            : default
    Protocol           : default
    Cipher             : default
 
---------------------------------------------------------------------------------------------------------
 
 
[nasadmin@BNPNS120CS0 ~]$ fs_dhsm -connection EVTEST -create -type http -secondary http://serverev.IN.NET.INTRA/EnterpriseVault -user admrajeshg@apac.net.intra -password ***** -cgi n
EVTEST:
state                = enabled
offline attr         = on
popup timeout        = 0
backup               = passthrough
read policy override = none
log file             = on
max log size         = 10MB
cid                 = 0
   type                 = HTTP
   secondary            = http://serverev.IN.NET.INTRA/EnterpriseVault
   state                = enabled
   read policy override = full
   write policy         = full
   user                 = admrajeshg@apac.net.intra
   options              = cgi=n
 
----------------------------------------------------------------------------------------------------------------
 
[nasadmin@BNPNS120CS0 ~]$
[nasadmin@BNPNS120CS0 ~]$ fs_dhsm -connection EVTEST -info
EVTEST:
state                = enabled
offline attr         = on
popup timeout        = 0
backup               = passthrough
read policy override = none
log file             = on
max log size         = 10MB
cid                 = 0
   type                 = HTTP
   secondary            = http://serverev.IN.NET.INTRA/EnterpriseVault
   state                = enabled
   read policy override = full
   write policy         = full
   user                 = admrajeshg@apac.net.intra
   options              = cgi=n

[AndrewB]

if all those tests check out then you might be best off opening a ticket at this point

[Shriiyer · Accepted solution]

Hi All,

Please find below troubleshooting steps performed for this issue.

We verified the settings and got to know below configuration on their EMC Celerra

[nasadmin@xxxx120CS0 ~]$ fs_dhsm -connection EVTEST -info

EVTEST:

state                = enabled

offline attr         = on

popup timeout        = 0

backup               = passthrough

read policy override = none

log file             = on

max log size         = 10MB

 cid                 = 0

   type                 = HTTP

   secondary            = http://serverev.IN.xxx.xxxxx/EnterpriseVault

   state                = enabled

   read policy override = full

   write policy         = full

   user                 = admxxx@xxx.xxx.xxxxx

   options              = cgi=n

[nasadmin@xxxNS120CS0 ~]$

We were able to brows the above location (http://serverev.xx.xxx.xxxxx/EnterpriseVault) on EV server

We confirm that Basic Authentication was enable on EV server

We noticed below error on Celerra

2014-11-13 18:08:21: DHSM: 3:[bnpns120] Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

2014-11-13 18:08:21: MGFS: 3:[bnpns120] error direct read block 0 of entry 102, status 28 - InternalError

We then disabled the Windows Authentication and things started working fine

We then changed the sequences on NTLM on windows authentication and confirm that we are able to access the PH fine.

Now we are able to access placeholder from celerra file server.