archive disabled users not working

[Sarah_Seftel1]

Hi,

I opened a provisioning group for users that left, ranked #1

policy setting to archive ALL ipm type of msg

targeting 3 OU's

set registry keys: 

ExcludeDisabledADAccounts = 0

Process hidden mailboxes = 1

And yet - the report say : No action taken: Windows account disabled

Any suggestions?

Sarah

[TonySterling]

Just to verify, you restarted the tasks after you set the keys, right?

Could you dtrace the provisioning task and post here?

[Sarah_Seftel1]

the reg and provisioning were added few months ago, task was restarted as well as servers many times.

How do I trace provisioning task? I don't see provisioning in the dtrace options.

[TonySterling]

dtrace EvExchangePolicySyncTask, 

TS

[Sarah_Seftel1]

Archiving is running now and it fills up the dtrace with garbage, so I'll run it tomorrow when archive task is not running

[TonySterling]

cool deal.  It might be worth double checking the registry key entries, make sure there are not any spaces after the name, etc..

[Sarah_Seftel1]

Hi Tony,

Checked the registry keys - no spaces...

I enabled some of the disabled users - they started archiving again.

disabled users: 

Dorin Pessach
ask-mako

From exchange mailbox entry:

MbxDisplayName	MbxArchivingState	MbxExchangeState	ExchangeMbxType	MbxWarningLimit	MbxSendLimit	MbxReceiveLimit	FirstName	LastName
ask-mako	0	0	1	0	0	0	ask-mako
Dorin Pessach	1	0	1	0	0	0	Dorin	Pessach

I still cannot figure out why it is ignoring the registry values...

Sarah

[TonySterling · Accepted solution]

Hey Sarah

I looked at the dtrace and in the registry section is appear ProcessHiddenMailboxes has spaces:

  Process hidden mailboxes   (DWORD) 1  [0x1]

This should be one word:

ProcessHiddenMailboxes

Article:HOWTO96997

|

Created: 2014-05-07

|

Updated: 2014-05-07

|

Article URL http://www.symantec.com/docs/HOWTO96997

HTH,

[Sarah_Seftel1]

That's weird... I looked at it yesterday, am certain it was ok... and as I copy paste it from the registry pdf I could'nt of copied it wrong.

Changed it now.

Could it be that the ProcessHiddenMailboxes affect the disabled accounts as well?

I'll restart the services now, and update tomorrow.

Sarah

[TonySterling]

It could if the disabled mailbox is also hidden.  If it still isn't working tomorrow do a run now in normal mode against a mailbox that fails and dtrace the archiving task.

[Sarah_Seftel1]

ok

Mailboxes are just disabled, not hidden.

Still don't work.

Any more ideas?

Sarah

[TonySterling]

Can you grab a dtrace of the archive task whilst doing a run now against one of the disabled mailboxes?

[Sarah_Seftel1]

OK, I don't understand this.

Log from yesterday: Dorin Pessach No action taken: Windows account disabled

Run now - user is archiving 

The dtrace was huge as run now archives all - so I cannot upload it...

Any idea what prevents the archive to run on scheduled but succeed in run now?

Sarah

[TonySterling]

bizarro!  No need for the dtrace if it is archiving.  I would let it ride and see if the schedule run picks up anything tonight.