Enterprise Vault

Resolved! File types converted to text Site Setting

Hello. I am running EV 11 CHF 5. I am unable to locate the site setting "File types converted to text". Is this a setting in EV 11 CHF 5? Can you tell me where the setting is located? Thank you.

Prevent item conversion for only one file target

Hi,we have one file target in EV which is filled up with very large pdf files (larger than 500 MB).The result of this big pdf-file conversion is, that the conversion process stopps with a warning after the 10 min timeout. This only takes time und cpu...

Restore all files in original path - File Server

Hello,I need to recover all my files that are in the EV to the original path in the File Server.I want to go back the files and turn off the EV from my environment.Attached is a sample of how I see the references. At,Cleber Barbosa

Resolved! Enterprise Vault advanced search Returns values outside of date range

Hello, When searching with advanced search on an EV 11.0.1 HF5 server, very recent results were returned even though the date range I entered was 4.5 years ago. I noticed when I unselected "search attachments" the results all fell within the expected...

Google's AMP for Email and Enterprise Vault

Google just announced that it will be making email more dynamic, allowing developers to embed web applications within an email message without needing to go to a browser. See https://techcrunch.com/2018/02/13/google-wants-to-use-amp-to-make-email-mor...

users getting continuous pop up window

Hello Team,User is being prompted for credentails after enabling Enterprise vault addin, Also sync is failing with error (Server too busy). A snippet of Client logs are attached below:05/02/2018 10:54:22.901[10936][H]: IDispatch::GetIDsOfNames("Messa...

IMAP access to archived mail

Hello,As the question is coming my way, I configured my account for IAP on the EV servers and opened it in Outlook via IMAP.I can see in all folders some mails appear as unread ( which is theoretically impossible as we do not archive unread items).C...

PST Migration - Does it Vault

Hello,Sorry might sounds a silly question. But does EV look at creation date of the item or import?So, if we import 2Gb of data into an Exchange mailbox.For argument's sake, we have a 1-month retention policy to Vault email.The imported data dates fr...

Resolved! EV 12 and SMTP Journal Archiving Rules

Hello. Does EV 12.x SMTP Journal Archiving have the ability to implement archving rules? For example, do not archive if subject starts with “Automatic reply” or “Read:” Or email has a MESSAGE CLASS = Report.IPM.Note.IPNRN?I am running EV11 CHF 5 a...

Remote backup script

Hi All, we need to set the backup mode of the VS from a remote serverwe have 6 Enterprise Vault (11.0.1) installed on Win2012r2 and 2 SQL with windows 2012we have used the script below:C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe -pscon...

Resolved! Can EV be Integreated to A Mobile Application "Xen Mobile"

We have an MDM which is XenMobile , how can the user view their archived emails from their mobile using MDM platform?Can we publish our app in Citrix Secure Hub or MDM native app which is Citrix Secure Mail

Resolved! unable to create imap account

Dear All,We have successfully created IMAP server and enabled one user for IMAP accessWe got notification mail to configure account details. However, while configuring the account in outlook we got error incoming server name won't accepted and not ab...

How to resolve missing items in index?

There are actual missing items. However, no Index is failed. Rebuilding has been done.What can be done to fix this so that there is no more missing items shown in Index Volume Browser?I hope we don't have to use the EVSVR tool for this?Environment: ...

Storage Queue very old items in queue

EV 11.0.1 on W2K8 R2;Short description: the Storage Queue has items that are more than 5 months old and are never deleted. so how can I clean that queue? The message/event Id is 29057:"A problem was encountered while trying to process a saveset in th...

Resolved! Changing Vault Cache Settings

One of my users wants to chane their Vault Cache settings that they set when the first-run wizard ran. I can't figure out how to do that. I've removed and reinstalled the EV plugin (and removed the local data).Specifically the user wants to change th...

EV 11.0.1 Items missing from single day

Running EV 11.0.1, exchange 2010 sp3.I have several users who cannot restore messages from a single date. In the Event logs I see event ID 6882. Message is Unable to complete retrieval request Reason: The system cannot find the file specified. (0x8...

Resolved! MS Outlook - Is it really a requirement?

Hello. I am running EV11 CHF5. Journal and SMTP journal archiving plus FSA. No mailbox archiving. Is MS Outlook required on the EV SMTP archiving task server? Regards,Tmurray1

Resolved! Move Indexes

Greetings all. I am running EV 11 CHF5. I have eleven EV servers in the site and one server for DA. We have been using EV since 6.x I believe. All EV servers have the storage and index services running. I recently created a new archive (for SMTP ...

Resolved! How does EV get/colllect the Email in Exchange?

Hi everyone,I just wondering how does EV get/collect Email in Exchange,Does it use MAPI? Does Vault Store diffrent to SQL Database?Hope someone can enlighten me.It will help me a lot.Thank you in advance. Regards,Ton