Error While Setting Up Appliance as MEDIA SERVER

[NAYAB]

Hi All, 

I am trying to setup NBU 5240 as media server and when i try to add my Master server i encounter an error showing 

- [Error] Unable to connect to the master server. Make sure the master server is pingable, and all the NetBackup processes are up and running.
 

My Master server is a VM machine with O.S Windows 2016; NBU version 8.1

My Media Server Is NBU App 5240; NBU version 3.1

Note:-

1. No firewall in between as this is a new setup and

2. Added my Appliance under Master server --> Host properties--> Additional servers.

3. I am able to ping from master to media and vice versa 

4. Hosts files already in place 

Thanks,

Nayab

[Mouse]

There is a separate forum for appliances, however before you proceed, make sure you have the port 1556 open between both hosts (use telnet or similar tool to verify) and confirm that both forward and reverse DNS zones configured for both master and the media server in question. Also before you configure the appliance, you have to configure DNS settings and verify name resolution. This one is super important.

[NAYAB]

Our DNS is not up yet so i am using hosts files for time being and as i said all devices are able to resolve and ping eachother.

[andrew_mcc1 · Accepted solution]

Reply posted on https://vox.veritas.com/t5/NetBackup-Appliance/NBU-Appliance-media-server-fails-to-connect-master-se...

Andrew