No Media is available

[heckflosse]

Hi,

i get these error messages in NetBackup:

12/13/2013 18:00:00 V1 S:degbackup01 C:degfile.klideg.de J:23031 (U:23031,0)

  Error(0x10) General(0x2) nbjm

  NBU status: 96, EMM status: No media is available

12/13/2013 18:00:00 V1 S:degbackup01 C:degfile.klideg.de J:23031 (U:23031,0)

  Info(0x4) BackStat(0x44) nbpem

  CLIENT degfile.klideg.de  POLICY KLIDEG_DEGFILE  SCHED Full  EXIT STATUS 96

  (unable to allocate new media for backup, storage unit has none available)

12/13/2013 18:00:00 V1 S:degbackup01 C:degfile.klideg.de J:23031 (U:23031,0)

  Error(0x10) Backup(0x4) nbpem

  backup of client degfile.klideg.de exited with status 96 (unable to allocate

  new media for backup, storage unit has none available)

I have on policy to backup our fileserver with two partitions. We want to keep the backups two weeks, so the rention time is 3 weeks. On Friday there is at 18.00h full backup. Monday-Thursday, 18.00h diff backup. On friday morning we change the two LTO5-Tapes.

One Tape is "Full", other tape is "Active" in state.

Why cant the policy find the medias or set them to "Active"?

Many thanks.

[mph999 · Accepted solution]

If you google "status 96 wizard" you should find a wizard to guide you. Common reasons for 96. Media is frozen Media is not listed as in library Media retention period is different than backup (by default you cannot put backups of different retention on the same tape) Media has an expire time set (see vmquery -m "media id" ) (this is not data expire but media expire - has to be set manually ) Media is not the same density as drive Media is full Media is frozen Media is suspended If you run the available_media script (netbackup/bin/support or goodies ) and you know the retention level of the policy (bpretlevel command) you will probably be able to work it out. It's possible that NB thinks the media is in use - if no backups are running (or are not active) run : nbrbutil -resetall This should force the release of ALL resources (tapes and drives and anything else). nbrbutil -dump will show what is currently assigned, look under MDS section at the bottom of the output. M

[sri_vani]

Also Please verify this troubleshooting wizard for status code 96

http://www.symantec.com/business/support/index?page=answers&type=wizard&wizardid=NBU090&wizardstepid=1A&question_box=status+code+96

[Marianne]

Hopefully you do not have only 2 tapes?? This is and enterprise product that has cost your company a lot of money.

Get your management to purchase more tapes.

Above 2 excellent posts contain all the necessary steps to troubleshoot status 96.