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ServiceNow integration

jnardello
Level 6
   VIP    Certified

NetBackup v8.2 has ServiceNow integration via an API. Will we be able to only cut tickets for failed jobs that have finished their retries (i.e. DONE_TRYING = 1) ? Or will hooking into ServiceNow mean we get one ticket for each of three failed retries (for example) ?

 

1 ACCEPTED SOLUTION

Accepted Solutions

SantoshL
Moderator
Moderator
Employee

Thanks for your question.

You will be able to cut ticket for failed jobs after retries

View solution in original post

1 REPLY 1

SantoshL
Moderator
Moderator
Employee

Thanks for your question.

You will be able to cut ticket for failed jobs after retries

View solution in original post