Windows Netbackup 9.1.0.1 Authorization Service wont start now after server went down.

[bc1410]

Hello

Running netbackup 9.1.0.1 on a 2012R2 windows server.  One Master/Media server.

We were plugging power into a new server and for some reason our Netbackup (Dell 730 server) inadvertently went down.  Possible the fibre cables were sensitive and wasnt happy about being slightly jiggled / moved etc..  which cause the server to go down.  Server came back up but cant access the Netbackup Admin console.   looks like the Netbackup windows Authorization Service will not start. 

I see in the vxazd.log the following - 

8/11/2023 8:14:15 AM VxSS-vxazd ERROR V-18-3001 Authentication failed.

8/11/2023 8:14:17 AM VxSS-vxazd ERROR V-18-3001 Authentication failed.

8/11/2023 8:14:19 AM VxSS-vxazd ERROR V-18-3001 Authentication failed.

8/11/2023 8:14:21 AM VxSS-vxazd ERROR V-18-3001 Authentication failed.

8/11/2023 8:14:23 AM VxSS-vxazd ERROR V-18-3001 Authentication failed.

8/11/2023 8:14:25 AM VxSS-vxazd ERROR V-18-3001 Authentication failed.
vrtsAtAuthenticateExEx:3001
8/11/2023 8:14:25 AM VxSS-vxazd ERROR V-18-3078 Fatal error encountered.
(identity.c:454)
8/11/2023 8:14:25 AM VxSS-vxazd LOG V-18-4204 Server is stopped

Any suggestions or possible solutions on why this would happen and how to correct it so I can login to the admin console.  I can see that Netbackup ran some jobs via our netbackup OPSCenter server.  All the necessary netbackup services are up except for the AUTHORIZATION Service.

Thanks

BC

[bc1410]

I see the following in the Windows event viewer

Faulting application name: nbazd.exe, version: 5.9.3.0, time stamp: 0x607712f9
Faulting module name: vrtsat_t.dll, version: 6.11.12.0, time stamp: 0x60f6d149
Exception code: 0xc0000005
Fault offset: 0x0000000000056a16
Faulting process id: 0x654
Faulting application start time: 0x01d9cbc3288a0451
Faulting application path: N:\Veritas\NetBackup\sec\az\bin\nbazd.exe
Faulting module path: N:\Veritas\NetBackup\sec\at\bin\vrtsat_t.dll
Report Id: 8937fa9a-37b6-11ee-814f-000af738b6b4
Faulting package full name:
Faulting package-relative application ID:

[bc1410 · Accepted solution]

Veritas determined with the server crash caused some corruption -  They didnt give me the tech note as it was restricted and not public.

Basically had me move out the following from the \Veritas\NetBackup\var\global\vxss\eab\data\systemprofile\certstore\keystore\

PrivKeyFile*  (2 files) and then the PubKeyFile* (1 file) to a temp dir for safe keeping.

Also had to move 

\Veritas\NetBackup\var\global\vxss\eab\data\systemprofile\certstore\

17daa386-localhost!1556!nbatd* to the temp folder also.

Then do a bpup.exe -v -f

The Authorization service is now running and stayed running.   The files I moved out are automatically recreated.

BC