BESR Licensing and Protection Suite Enterprise

[ashton_har]

Hello..

We have a license of Protection Suite Enterprise Edition 3.0, and thus the option to install with this, Backup Exec System Recovery 2010 .

But we can't get the activation key anywhere ...

With the serial number of the product we only get the slf suitable for the Endpoint (or the Brightmail Gateway).

It was an upgrade from Multitier if that helps anyhow .

Any suggestions ?

[criley · Accepted solution]

I would recommend that you contact our customer care team who should be able to help:

http://www.symantec.com/business/support/assistance_information.jsp

[ashton_har]

we contacted Customer Care, and they sent us the license key that we needed .

(haven't tried it yet though - i'll try it later)

[criley]

No problem, glad you got it sorted (assuming the license is valid of course).

Please go ahead and mark this thread as solved.

[ashton_har]

Yes the license key provided by Customer Care worked like a charm .

Many thanks !

[Mjahtetn]

If you did not get the notification ID for the upgrade, other option is to process it manually on the license portal.

http://customercare.symantec.com/app/answers/detail/a_id/129/kw/how%20to%20share%20license/r_id/166

Steps for Obtaining Activation for a Version Upgrade

1. On the Symantec Licensing Portal home page, click Version Upgrade.
2. On the Version Upgrade page, type the Upgrade Notification ID, and then click View Upgrades. The Upgrade Notification ID is located in the Upgrade Notification, which is sent by email. If you do not have an Upgrade Notification ID, click Help at bottom of the page to view available upgrade notifications for your account.
3. On the Upgrade Product Selection page, next to the product description, click Upgrade to continue with the upgrade process. If all upgrades are complete, you can still view a list of the upgraded licenses and owners.
4. On the Upgrade License Selection page, in the Select column, check the individual licenses to upgrade, and then click Upgrade.
5. On the License Information Verification page, provide all required information. Some information may automatically appear, based on existing license registration information.
6. When all information is accurate, click Complete Registration.
7. Your new version serial numbers and license keys appear on the License Key Confirmation page.
8. If your product requires a Symantec License file (.slf file), click the license key file name to download the file. A software installation wizard will prompt you for a license file, if applicable. You may also consult your product implementation or installation guide to determine if your product requires a license file for activation.
9. (Optional) To download the new version software, click Get software.

Tip: When searching for all pending Version Upgrades, use the “Only License Keys with Available Updates” from the uppermost search menu to locate all licenses within your account that have pending upgrades.