04-02-2015 09:08 AM
Hi all.
I have had a support ticket open on this now for almost two weeks, with no luck.
I have 2 issues.
Dell Poweredge T420. Intel Xeon E5-2450 2.1. 16GB RAM. Windows Server 2012 R2 Std. System Recover 2013 R2 w/ current MS ADK installed.
All Windows updates installed, and Live update ran.
1. When trying to create a "Typical" SRD, I am only offered "German" as a language selection.
2. More imporant issue: I cannot boot the Advanced 64-bit SRD after seemingly successfully creating it in English. Booting starts out fine. Blue Windows logo...white spinning in process icon. I get the symantec boxes for loading drivers, checking system requirements, network confguration, but then I get an error box titled: "SreEula.exe - System Error" . The message is: "The program can't start because oledlg.dll is missing from your computer. Try reinstalling the program to fix this problem". I have tried repairing, uninstallling and re-installing the software multiple times, but always get the same error.
I haven't gotten anywhere with tech support.
Anyone with any ideas??
Thanks
Mike
04-02-2015 12:25 PM
Hello,
It looks like you have run into the known issue described here http://www.symantec.com/docs/TECH227408
Contact Technical Support to get the hotfix that will provide the fix.
Thanks
04-02-2015 05:54 PM
Hi Mike ,
Both issue 1 and 2 seem to have fix for the issue
However, for issue 1 we already have a fix and for issue 2 an investigation is running and the fix may be released in SP2
I will request you to refer the article provided by Imosla and open a support ticket, ask them to escalate the ticket and you should be provided a fix.
You can also open the ticket and provide me the ticket number and I can provide you the fix for issue 1 in case you work in Australian , EMEA hours. If it is US it will be taken care by a different tech.
04-03-2015 05:56 AM
Hello TRaj. I have been working with Tech support. The their last attempt with did not reolve issue 1. I am probably part of the investigation for issue 2 as I opened this ticket in March. Case xxxxxxx. (case number removed by admin)
04-03-2015 09:47 AM
Hi Mike -
Thank you for your post. I'll look into the status of your case and see what can be done. We likely have a resolution for the language issues, but may need to continue to investigate the SreEula error. You'll here from the technician with further instructions.
04-07-2015 05:53 AM
I did see this today:
2013R2-SP2
http://www.symantec.com/business/support/index?page=content&id=TECH229076
04-10-2015 08:20 AM
Honestly I can't deal with 2013-R2-SP2 any longer. I've done everything asked by tech support for nearly 3 weeks and at some point one just has to get started on their projects. Hopefully I can downgrade to 2013 and go about my business.
I have applied patches. I have burned through a ton of DVDs trying different permutations of the recovery disk creation. I have uninstalled and re-installed the product from the ground up using the SP2 install. As a user of this product since version 8.5, I can say that 2013 R2-Sp2 is not a ready product.
06-12-2015 12:12 PM
Has there been any progress on this SreEula.exe error? Both my 32 bit and 64 bit recovery disks just stop with that error.
06-16-2015 12:34 AM
What version of SSR are you using the create your recovery disks? Check in Help/About for version information.
Can you provide a screenshot of the error please.
06-16-2015 12:11 PM
I am using the Symantec Recovery Disk Creator. SSR version is 11.1.0.53728. I am unable to create a Typical SRD - program tells me "Not Available when running in Symantec System Recovery Management Solution mode" (below). I don't know how to run it in any mode besides that.
The error when booting off the disk is below. Whenever I create an advanced disk and try it on any machine, I get that. I've tried this on two different model desktops as well as a laptop, and it's the same error.
A typical SRD should be enough for what I'm doing, but I haven't found a way to enable that option.
06-17-2015 01:36 AM
SSR version is 11.1.0.53728.
That is 2013 R2 with no service pack. I would recommend that you update to the latest service pack (SP2), then create a new SRD. Let me know if this helps.
06-19-2015 02:38 AM
Hello, I have the same problem. Moreover, I have the last version of SSR 11.1.2.54477.
Regards.
06-19-2015 05:04 AM
So you are seeing the same error when booting a recovery disk that was created using 11.1.2?
If so, do you have a support case open for this issue?
06-19-2015 05:20 AM
Yes for your first question. I use SSR 2013 R2 SP2 Managemenent Solution and creating of the srd is well 11.1.2
No. I didn't open a case
06-19-2015 06:37 AM
I cannot reproduce this when creating the SRD using the Management Solution.
What operating system are you creating the SRD on (i.e. what OS is the Management Solution installed on)?
06-19-2015 02:47 PM
I upgraded, and still the same error message ...
I first upgraded SSR to SP2:
Then I downloaded a new LightsOut Restore Creator Utility, upgrading that from 11.1.0.53728 to 11.1.2.54477. I am still getting the "oledlg.dll is missing" error mesage, on both 32 and 46 bit CD's.
I am also still getting this message from Creator Utility that I am unable to create a typical disk:
What mode am I supposed to be running in to create typical disks??
06-22-2015 02:34 AM
Hi,
SSR 2013 R2 SP2 MS is installed on Windows Server 2008 R2 Standard Edition SP1. It's a physical machine and not a virtual.
I use the last version of SSR MS product for creating SRD.
Regards
06-22-2015 06:58 AM
Can you please provide the following log file:
\ProgramData\Symantec\Symantec System Recovery\Logs\SRDCreatorUI.log
06-22-2015 07:15 AM
Chris,
Here's my log file for comparison. I last created my SRD disks on Friday. Am I better off opening a ticket with support? I'm only posting here because the others in this thread seem to have the same problem that I do.
06-22-2015 07:27 AM
zchzndran,
I have been monitoring this thread since I started it. Hard to believe this is still an issue. Good luck.... and if this finally gets resolved, please please post the solution.