Unable to select target disk in VSR23 bootable usb

[Rick7]

I am having trouble selecting a target disk for recovery in VSR23 bootable usb. The disk is visible in the Veritas interface (a) and I can browse its contents, but the X drive(target disk) does not appear in the list of available targets when I try to create a recovery job (b).How can I resolve this issue?

Environment:

• Veritas System Recovery 23
• Windows 10
• Target disk: Dell M.2 PCIe NVME Class 40 Solid State Drive - 512GB

Thank you for your help.

[akihiro1]

The X drive is a system drive for Windows PE operating system.  The Windows PE is extracted from \SOURCES\BOOT.wim file in the USB to memories when booting from the bootable USB. That is, the X drive is a virtual drive in memories. Even if you copy files to X drive, they will disappear from X drive as soon as rebooting because they are in memories only.

So the X drive is unavailable as the restore target drive.

Does it mean that the hard disk that has the original C drive is not detected when booting from the bootable USB? 

[Rick7]

Hi akihiro1,

Thank you for your reply.
Yes, the hard drive with the original C drive cannot be detected.

[akihiro1]

Check your Device Manager (devmgmt.msc), click "Storage controllers" icon.
If "Intel RST VMD Controller" and "Intel RST VMD Managed Controller" are found, perform below. 

1. Confirm that Veritas System Recovery 23.2 is installed, and install ADK Windows 11 (21H1).  

[ADK Windows 11 21H1]
https://go.microsoft.com/fwlink/?linkid=2165884

[ASK Windows 11 21H1 Windows PE]
https://go.microsoft.com/fwlink/?linkid=2166133

NOTES:
   To detect ADK Windows 11 (21H1) in [Veritas System Recovery Disk Creation Wizard], Veritas System Recovery 23.2 needs to be installed. 

2. Launch [Veritas System Recovery Disk Creation Wizard], and select [Advanced], and press [Next].
   In Languages, select one or some options, and press [Next].
   In Veritas System Recovery Disk Storage Media/Destination, input an iso file name, and press [Next].
   In Enable licensed features, select [Use the license file that is activated on this computer], and press [Next]. 

3. In Storge and Network Drivers, press [Add] and [Browse]. Go to C:\Windows\System32\DriverStore\FileRepository\e1d.inf_amd64_xxxxxxxxxxxxxxxx\e1d.inf. Press [OK].    

NOTES:
   Where xxxxxxxxxxxxxxxx has random 16 digits.
   When pressing [OK], "Intel(R) PRO/1000 PCI Express Network Connection Driver D" is added. 

4. Select [RPC endpoint service .... SCSI Adapter] and press [Remove]. 

5. Press [Add] and [Browse]. Go to C:\Windows\System32\DriverStore\FileRepository\iastorvd.inf_amd64_xxxxxxxxxxxxxxxx\iaStorVD.inf. Press [OK].    

NOTES:
   Where xxxxxxxxxxxxxxxx has random 16 digits.
   When pressing [OK], "RPC endpoint service which allows communication between driver and Windows Store Application" is added. 

6. Press [Next].
   In Startup Options, select [Time zone], [Display language], and [Keyboard layout], and press [Next].
   In Network Options, select options that you like, and press [Next].
   In Set Up LightsOut Restore, select options that you like, and press [Next].
   Press [Finish]. The iso file will be created. 

7. If you would like to create a bootable USB flash drive from the iso file, please use Rufus.
   Insert your USB flash drive. In Rufus, select the iso file, and press [Start]. 

8. Boot from the bootable USB. Check if disks are detected.

[akihiro1]

I changed ADK URLs because the previous link was missing.