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3 REPLIES 3

akihiro1
Moderator
Moderator
Employee

I gathered the links for issues that some customers may experience during the installation. Please check the below links if you have experienced the issue.

System Recovery (SSR and VSR) Installer fails with error: _Setup has stopped working or a screen "Loading the install. Please Wait..." disappears suddenly.
https://www.veritas.com/support/en_US/article.100011953

'Some files used for the Veritas System Recovery installation are corrupt' message is seen when attempting installation on a machine without an internet connection.
https://www.veritas.com/support/en_US/article.100031615

Install, upgrade or update process of System Recovery 18 Service Pack 3 / 4 or System Recovery 21 hangs.
https://www.veritas.com/support/en_US/article.100046027

System Recovery 21 or later installation may fail or the machine may enter Recovery mode after installation under the environment where Windows update is not run.
https://www.veritas.com/support/en_US/article.100049532



Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

@akihiro1 

Thank you so much for this!

The 1st article helped me to solve my installation issue on Windows 10.

Just a request - Could you please arrange for the article to be updated with more recent screenshots?
https://www.veritas.com/support/en_US/article.100011953

Thanks!

akihiro1
Moderator
Moderator
Employee

Thank you for your suggestion. I updated it.

https://www.veritas.com/support/en_US/article.100011953?