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  • florence's avatar
    florence
    Level 3
    14 years ago

    Hi Detits,

    If the software you are downloading is for Backup Exec, you may use any other serial of the products ( Eg. Agents and Options serial number ) including the support serial number since Backup Exec has only one download process.

    If that is for Security products, please call Customer Care to provide you a serial number for downloading.

    For Customer Care contact information , please navigate the link below:

    http://www.symantec.com/business/support/assistance_care.jsp

     

    Florence Q.

  • Mjahtetn's avatar
    Mjahtetn
    Level 6
    14 years ago

    Black Ops is right. You may need to contact customer care to get a new serial number to download the software.

    The serial number exceeded the allowable number of downloads and needs to be fix by customer care.

  • Black_Ops's avatar
    Black_Ops
    Level 2
    14 years ago

    Try using Internet Explorer.

    You can also call up the local customer care support representative and ask them to recheck from there end. Get the customer care contact details from :-

    http://www.symantec.com/business/support/assistance_care.jsp