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- CraigVModeratorDisable any AV running during the update and try the update again.
- Colin_WeaverModerator
This wil probably need a formal support case, however some questions
- are you using an Internet Proxy Server between your internal servers and the internet?
- which browser is set as default on your Backup Exec server?
- Colin_WeaverModerator
As further information on this query, some environments will see a crash condition relating to UAC which is sometimes initially seen as a hang before the crash error actually appears. Environments that experience this condition, can avoid it by starting the Backup Exec Admin Console using Run as Admin before launching Veritas Update.
Info here
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