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JShaw's avatar
JShaw
Level 3
8 years ago

Completed Status: Job Failed

Good Morning,

I am a new bloke when it comes to Veritas and this error could be something simple.

Obviously I didn't ask anyone in work as I want to research for myself and try my own steps before passing it over to my senior.

Basically I am having an issue with Veritas Back-up Exec 16 on a Win2012 R2 Server, and the only message I get is Completed Status: Failed

Just wondering if anyone has any idea why? I've tried re-running the back-up to no avail.

Regards,

James

16
Windows Server 2012 R2
  • Colin_Weaver's avatar
    Colin_Weaver
    8 years ago

    Suggest you log a formal support case - as you will probably have to look into Debug Logs to find the cause

     

    Do other VMs work? and/or if the job is a multi-VM job can you test a backup with only 1 VM in it

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  • JShaw's avatar
    JShaw
    Level 3
    8 years ago

    Due to the information I work with I can't post the entire job log etc but heres one bit.

    Job Log: BEX_BTZ1BU01_00431.xml

    Backed up 0 files in 0 directories.
Backed up 1 virtual machine disks
Processed 69,646,149,800 bytes in  7 minutes and  45 seconds.
Throughput rate: 8570 MB/min

     

    Now this is a duplicate of a full back-up going to a tape drive. 

    Job Log: BEX_BTZ1BU01_00431.xml

    Backup Options 
    Compression Type: None

Encryption Type: None

DirectCopy to tape: Disabled

     

    In back-up options it has that, because this is ment to be backing up to a tape drive does DirectCopy to tape need to be enabled?

    • selva4's avatar
      selva4
      Level 4
      8 years ago

      The direct copy to Tape option is for VTL, not for RTL. It does not apply to your situation if you are using a Robotic library.

      • JShaw's avatar
        JShaw
        Level 3
        8 years ago

         Sorry, I completely forgot about this post.

        Still having this issue and it doesn't give me any form of error code or anything to track down and tie in with other issues to see if anyone has a fix for this.

         

        I have tried searching through the internet and still nothing, has anyone else come across this issue?

         

        I have tried changing the times of back-ups, re-running the full so the duplicate kicks straight off, took the "automatically run straight after full back up complete" option off and tried manually running the back-up and still nothing.

         

        It doesn't give any file paths, error codes, any form of messages saying certain files can't be copied. It is just saying Job Status: Failed and it is pretty annoying now.