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Mcfingers93's avatar
Mcfingers93
Level 3
2 years ago

Restore Jobs start but stall, don't complete, or complete with lower job rate than previous restores

Most of the times recent attempted restores will start but will stall and require me to cancel them.

I did one test restore last night that took about 29 minutes for one file at a rate of 1.00 MB/min.

Currently I have one job that went to 99% complete and is just sitting there for almost two hours. Job Rate continues to decline the longer it sits.

Previous restore about 30 days ago was with speed of 264.00 MB/min

What could have caused this sudden slow down and how to I fix this? Any help is super appreciated.

2010 all revisions
Windows 7

5 Replies

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  • PJ_Backup's avatar
    PJ_Backup
    Moderator
    2 years ago

    Try restoring without permissions - that is select the option to:

    "Restore files without their security information and the file system permissions. The security information and the file system permissions for the restored files are determined by the security information and file system permissions of the destination location"

    At least that's what the option is in the current version of Backup Exec (v22.0) Not sure what it was back in BE2010, but probably not too dissimilar.

     

  • PJ_Backup's avatar
    PJ_Backup
    Moderator
    2 years ago

    Are these old tapes? Check the properties of the tapes you are trying to restore from - see if there are many read/write errors.

    May be worth cleaning the tape drive.

    Does it make any difference if you restore to a different location - eg different server etc.?

    Any errors shown in the event logs?

    • Mcfingers93's avatar
      Mcfingers93
      Level 3
      2 years ago

      After some more exploration I believe the problem is that the restore from tape job is pointing resource credentials to a server that is not operational right now.

      Is that an potential issue and how can I bypass that if I can't use that server again?

       

    • Mcfingers93's avatar
      Mcfingers93
      Level 3
      2 years ago

      Ran the cleaner. Nothing changed.

      Tried running a restore last night. Stuck on 99% 

      Elapsed time right now is 15:31:30

      Byte Count 1,029,689,532

      Job Rate 1.00 MB/min

      Looking at the server it is running on as possible culprit right now. There is a system error recurring.

      Event Type: Error

      Event Source: NetBT

      Event Category: None

      Event ID: 4321

      Date: 2/16/2023

      Time: 8:47:23 AM

      User: N/A

      Computer: DMAVAULT

      Description:

      The name "Domain          :1d" could not be registered on the Interface with IP address 192.168.1.30. The machine with the IP address 192.168.1.11 did not allow the name to be claimed by this machine.

    • Mcfingers93's avatar
      Mcfingers93
      Level 3
      2 years ago

      I checked the read/write errors. Files are backed up over several tapes. Hard to tell exactly which one the files are being pulled from. The read/write errors vary.

      All errors are mainly soft read/soft write. Only two tapes have 1 hard write. No hard read errors.

      Cleaning the tape drive sounds like a great idea. It has not been done in awhile probably. Running that now.

      Of all the recent test restores, only one worked to specific location which is a volume on the same server that Backup Exec is being run on. That one is the one that ran at 1.00 MB/min.

      No errors show in logs except the notifications that I cancelled a job.