Case restore question
Quick question on Clearwell case backups. Here is what I've tried: 1. In Clearwell on Appliance-1 created a case backup of "Case-A" (version 8.2 CHF4) 2. Copied case backup files to Appliance-2 (ve...
Hello Ali_G,
The Details in a Case should be there when a Case is restored. You may want to open a support case for this to find out if this is a known issue. I've not heard of it in my tavels.
Either the Case and Colleciton were disassociated or the Collection that was assocatied with Case-A isn't on Appliance-2 or in the same cluster as Appliance-1.
- If the Collection isn't on Appliance-2, then you'll need to restore it there and reassociate it with Case-A
- If the Collection is on Appliance-2, you'll need to simply reassociate it with Case-A
Note: See screen shots below for more info on how to reassociate a Collection with a Case. Remember -- Cases and Collections are only associations of each other and this association is found under the Collection setttings.
Collection Settings
Case Association
