apiovenzan
6 years agoLevel 3
eDiscovery 9.1 Installation Issue with Desktop Experience
Hello gyus, I cannot complete the eDiscovery Platform 9.1 installation. The error messages generated in the log are: 11-5-2019-15:54:08: ******************************************** 11-5-2019-15:54:08: * Check if Quicktime 7.51.0.0 or newer is installed. 11-5-2019-15:54:08: ******************************************** 11-5-2019-15:54:08: Quicktime 7.79.80.95 found. 11-5-2019-15:54:08: Desktop Experience must be enabled in order to support audio processing. To install Desktop Experience 1. Click Start, click Server Manager. 2. In Dashboard, click "Add roles and features". The Add Roles and Features Wizard starts. 3. Click Next, in Select Installation Type, select "Role-based or feature-based installation", then click Next. 4. Then select a server from the server pool. 5. Click Next to skip select server roles. 6. In the Features list, select or expand User Interfaces and Infrastructure, select Desktop Experience. 7. After the Desktop Experience feature is installed, click Close to exit the Add Features Wizard, and then click Yes to restart the computer. (Refer to the installer guide for more details) But, the feature Desktop Experience is already installed in the system. Also, i have alread reinstalled this feature and rebooted the system. Thanks, Alberto PIOVENZAN.
Hi Jimmy,
I realized that my main problem was that my Windows Server 2012 R2 was installed with Brazilian Portuguese Language.
So, I have just installed US English language and configured Windows to use it.
Then, I could continue installing the eDiscovery product.
PS. Also, I have not selected Nexidia to install.
Thanks,
Best Regards
Alberto PIOVENZAN.