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AlChie's avatar
AlChie
Level 4
7 years ago

How to reset a forgotten admin password of nss portal

Greetings! I have misstyped the password of nss portal and unable to login (no email attached for supervisor admin) How can I reset the Admin password to default Also in sql database i see the his...
  • TraceyBunyard's avatar
    7 years ago

    Hi Alexander,

    If you have SMTP set up for email, select the forgotten password and an email will be sent with a new password. If you do not have SMTP set up then select the forgotten password link for admin account to generate a new password, then run the following script. 

    Replace <yourdatabasename> with the name of your NetBackup Self Service database.

    select top 1 right(Body , 56)
    FROM [<yourdatabasename>].[dbo].[EMAILS]
    Where Body like '%new password%' or Subject like '%new password%'
    order by EmailID desc

     

    Regards,

    Tracey