Hi All,
I'm trying to create a new alert from OpsCenter Gui, and I'm getting an error such as below at the last step of the process:
An unknown exception has occured. To continue, click on any tab.
Thanks to help how to fix this.
Thanks
pls give us more insight, such as what kind of alert are you trying to configure
what version of opscenter
also give us screenshot of it
Hi,
OpsCenter version is 7.5
I'm trying to add the alert "High Job Failure Rate"
The error is exactly the one given above "An unknown exception has occured. To continue, click on any tab" appearing in a box at the middle of the window with brown colour.
BR
Give a try to below
http://www.symantec.com/docs/TECH152744
http://www.symantec.com/docs/TECH165333
Hi, From where I can Log into View Builder? Is it from OpsCenter GUI?
BR
There is seperate installer for that
The error in log when finishing defining a new alert; under /opt/SYMCOpsCenterServer/logs
2,58330,148,148,2182028,1404687581945,28972,209,0:,3011:PullCollectorContext JobCollector masterserverbz pull failed - com.symantec.nbu.nom.scl.common.CollectionFailedException: [Nbsl/Agent communication exception]: com.symantec.nbu.nom.scl.common.agent.exception.AgentException: A5004: Error in retrieving completed job data at com.symantec.nbu.nom.scl.vbr.collector.job.JobCollector.sync(JobCollector.java:96) at com.symantec.nbu.nom.scl.common.collector.PullCollectorContext.pull(PullCollectorContext.java:146) at com.symantec.nbu.nom.scl.common.collector.PullCollectorContext.initialSync(PullCollectorContext.java:114) at com.symantec.nbu.nom.scl.common.collector.PullCollectorContext.start(PullCollectorContext.java:89) at com.symantec.nbu.nom.scl.common.collector.RestartTask.run(RestartTask.java:29) at com.symantec.nbu.common.threadpool.ThreadDecorator.run(ThreadDecorator.java:47) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source)Caused by: com.symantec.nbu.nom.scl.common.agent.exception.AgentException: com.symantec.nbu.nom.scl.common.agent.exception.AgentException: A5004: Error in retrieving completed job data at com.symantec.nbu.nom.scl.common.agent.exception.DefaultExceptionHandler.handleException(DefaultExceptionHandler.java:71) at com.symantec.nbu.nom.scl.common.agent.exception.DefaultExceptionHandler.handleException(DefaultExceptionHandler.java:82) at com.symantec.nbu.nom.scl.common.agent.iterator.DataIterator.getNextBlock(DataIterator.java:92) at com.symantec.nbu.nom.scl.vbr.collector.job.JobCollector.update(JobCollector.java:136) at com.symantec.nbu.nom.scl.vbr.collector.job.JobCollector.sync(JobCollector.java:84) ... 13 moreCaused by: com.symantec.nbu.nom.scl.common.agent.exception.AgentException: A5004: Error in retrieving completed job data at com.symantec.nbu.nom.scl.vbr.agent.job.JobAgent$JobInfoIteratorWrapper.getNextPage(JobAgent.java:221) at com.symantec.nbu.nom.scl.vbr.agent.job.JobAgent$JobInfoIteratorWrapper.getNextPage(JobAgent.java:202) at com.symantec.nbu.nom.scl.common.agent.iterator.DataIterator.getNextBlock(DataIterator.java:71) ... 15 moreCaused by: com.symantec.nbu.nom.agent.common.ActionFailedException: IDL:com/symantec/nbu/nom/agent/common/ActionFailedException:1.0 at com.symantec.nbu.nom.agent.common.ActionFailedExceptionHelper.read(ActionFailedExceptionHelper.java:40) at com.symantec.nbu.nom.agent.job._JobBufferedIteratorStub.next(_JobBufferedIteratorStub.java:227) at com.symantec.nbu.nom.scl.vbr.agent.job.JobAgent$JobInfoIteratorWrapper.getNextPage(JobAgent.java:215) ... 17 more,2,(0|)
2,58330,148,148,2182029,1404687581981,28972,209,0:,74:PullCollectorContext JobCollector masterserverbz pull restarting collector,2,(0|)
2,58330,148,148,2182030,1404687583096,28972,1855650,0:,2524:NmDbfacade storeRecipient failed id: null name: 10.50.23.30 type: 1 error code: 548 state: 23505 - com.sybase.jdbc2.jdbc.SybSQLException: SQL Anywhere Error -196: Index 'Unique_RecipientName_ForType' for table 'nm_Recipients' would not be unique at com.sybase.jdbc2.tds.Tds.processEed(Tds.java:2961) at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:2283) at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69) at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:220) at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:203) at com.sybase.jdbc2.jdbc.SybStatement.updateLoop(SybStatement.java:1709) at com.sybase.jdbc2.jdbc.SybStatement.executeUpdate(SybStatement.java:1692) at com.sybase.jdbc2.jdbc.SybPreparedStatement.executeUpdate(SybPreparedStatement.java:115) at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeUpdate(NewProxyPreparedStatement.java:105) at com.symantec.nbu.nm.facade.NmPersistenceManager.storeRecipient(NmPersistenceManager.java:181) at com.symantec.nbu.nm.facade.NmDbfacade.storeRecipient(NmDbfacade.java:266) at com.symantec.nbu.nm.facade.NmDbfacade.addOrGetLeafRecipient(NmDbfacade.java:192) at com.symantec.nbu.nm.RecipientConfigManager.addOrGetLeafRecipient(RecipientConfigManager.java:79) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyConverter.convertIdlToBeanAmActionRecipientList(AlertPolicyConverter.java:2196) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyConverter.convertIdlToBeanAmActionRecipientListList(AlertPolicyConverter.java:2608) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyConverter.convertIdlToBeanAmAction(AlertPolicyConverter.java:2179) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyConverter.convertIdlToBeanAmActionList(AlertPolicyConverter.java:2578) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyConverter.convertIdlToBeanAmAlertPolicy(AlertPolicyConverter.java:2041) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyEntityManager.createAlertPolicy(AlertPolicyEntityManager.java:85) at com.symantec.nbu.nom.corbaservice.alertpolicy.AlertPolicyQueryManager.createAlertPolicy(AlertPolicyQueryManager.java:29) at com.symantec.nbu.nom.service.alertpolicy.AlertPolicyQueryManagerPOA._invoke(AlertPolicyQueryManagerPOA.java:298) at org.jacorb.poa.RequestProcessor.invokeOperation(RequestProcessor.java:299) at org.jacorb.poa.RequestProcessor.process(RequestProcessor.java:602) at org.jacorb.poa.RequestProcessor.run(RequestProcessor.java:745),2,(0|)
2,58330,148,148,2182031,1404687585448,28972,172,0:,87:JobAgent7x masterserverBZ getAllJobs DataIterator getNextBlock received blockLength : 5,2,(0|)
2,58330,148,148,2182032,1404687585852,28972,172,0:,88:JobAgent7x masterserverBZ getAllJobs DataIterator getNextBlock block is null/zero length,2,(0|)
2,58330,148,148,2182033,1404687609037,28972,209,0:,104:VolumeAgent7x masterserverBZ getAllVolumePoolIterator DataIterator getNextBlock received blockLength : 4,2,(0|)
problem fixed by setting the right hostname of recipient under /etc/hosts
10.50.23.30 balgmas1o
