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SYMAJ's avatar
SYMAJ
Level 6
12 years ago

Client Not Appearing in Client Filter List

I have an Ops Center 7504 (Analytics) running on W2K8R2.

I am attempting to run a report, Backup /Recovery, Job/Image/Media, and when I try and filter on clients many of the clients who have had backups run are not appearing in the drop-down.  In addition, I am seeing some clients appearing as IP addresses as opposed to the client name - even though all backups oof these clients were conducted using client name.

I am confused as to why ALL clients who have had backups run are not available in the drop-down filter, and also where are the IP addresses coming from for some of the other clients ?

Is there a way to 'refresh' the database ?  Both of my master servers are showing as connected, and I have restarted Ops Center (OPSADMIN.BAT STOP & START) - but still clients are not appearing in the drop-down.

Any advice appreciated.

AJ

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  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    The IP address issue is a know bug and the fix is included in 7.5.0.5 - sounds like it should sort the other issue out too

    Not a problem to patch OpsCenter to 7.5.0.5 even though everything else is on 7.5.0.4 - just done exactly that for a customer with the same issue

    Hope this helps

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  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    The IP address issue is a know bug and the fix is included in 7.5.0.5 - sounds like it should sort the other issue out too

    Not a problem to patch OpsCenter to 7.5.0.5 even though everything else is on 7.5.0.4 - just done exactly that for a customer with the same issue

    Hope this helps

  • SYMAJ's avatar
    SYMAJ
    Level 6
    12 years ago

    Thanks Mark - I will give it a go.  These are MS-Windows policy backups and not VMware policy backups - still think it will fix the issue ?

    AJ

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Yes - my client actually has his show up the IP address of their storage iSCSI connectors

    I am told this is fixed in 7.5.0.5 and am currently testing it having just upgraded

  • SYMAJ's avatar
    SYMAJ
    Level 6
    12 years ago

    Doesn't appeared to have helped me out........

    I will keep looking.

    AJ

  • SYMAJ's avatar
    SYMAJ
    Level 6
    12 years ago

    After looking further, folowing the upgrade of Ops Center to 7505, I now have MORE IP addresses in the client name drop-down of the report filter (including the IP address of one of the clients in question) but do not have the names instead of IP addresses. 

    A further correction - these are virtual machines, but are being backed up as if physical machines via the agent with an MS-Windows policy type.

    AJ

  • tom_sprouse's avatar
    tom_sprouse
    Level 6
    12 years ago

    SYMAJ,

    This is likely related to http://www.symantec.com/docs/TECH198098

    7.5.0.5 should resolve the issue, that previous releases had.

    However, if the data had been already collected in the previously installed version, you should open a case with Support, and have them review the environment, and potentially drop the data from the virtual machines table.

    Have them review -  Etracks 2672578 and 2950460

     

    It will then get recollected after cycling data collection.

    --Tom

     

  • aleco's avatar
    aleco
    Level 2
    12 years ago

    Had same issue where VM clients showed up as IP addresses in Opscenter 7.5.0.4.  Patched it to 7.5.0.5 and looks much better now.

    Had problems installing the 7.5.0.5 patch on my Win 2008 R2 x64 Opscenter server, kept rolling back the install.  I disabled WMI service and install completed successfully.

     

    Regards

    Alex

  • SYMAJ's avatar
    SYMAJ
    Level 6
    12 years ago

    We have raised a call with Symantec as after the 7505 upgrade of Ops Center we still have the same issue.  I was hoping to be able to 'refresh' the database in Ops Center but cannot see how to do this without support being involved.  As advised, we raised the call referring to the Technote and the Etracks.

    I will update when we get a response.

    AJ

  • mnakhan's avatar
    mnakhan
    Level 5
    12 years ago

    in ur environment dns configure? or r u using fully qualified hostname ?

    means "hostname.abc.com" or only "hostname"