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bpdown's avatar
bpdown
Level 4
11 years ago

Unable to access OpsCenter remote web console after upgrade to 7.6.0.2

Hi all,  Just upgraded our OpsCenter (Windows) from v7.5.0.6 to v7.6.0.2. I can access to webgui locally when logged onto the server, but now cannot connect remotely - "Internet Explorer cannot...
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Windows Server (2003-2008)
  • bpdown's avatar
    bpdown
    11 years ago

    Solution

    Pg38 of the OpsCenter 7.6 admin guide.

    In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect to
    the OpsCenter server using Internet Explorer version 6,7,or 8 with 128 bit cipher
    configuration, then following steps need to be followed:

    Find server.xml file at

    OpsCenter\gui\webserver\conf for Windows server

    /opt/SYMCOpsCenterGUI/gui/webserver/conf for UNIX/Linux server.

    Find below cipher configuration in server.xml file.

    ciphers="SSL_RSA_WITH_RC4_128_MD5,

    SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA,

    TLS_DHE_RSA_WITH_AES_128_CBC_SHA,

    TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA,

    SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

    SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA"

    Append below list of ciphers in 'ciphers' attribute.

    SSL_RSA_WITH_RC4_128_MD5,

    SSL_RSA_WITH_RC4_128_SHA,

    SSL_RSA_WITH_3DES_EDE_CBC_SHA,

    SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,

    SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA

    ■ Restart OpsCenter WebServer service.

    Worked for me!!

D_Flood's avatar
D_Flood
Level 6
11 years ago

Ah...it might be requirements issue...7.6.x likes IE 9 or later...here's the blurb from the logon page on my OpsCenter:

 

Symantec NetBackup OpsCenter works best with:

- Mozilla Firefox 15.0 and later versions (Recommended for best performance)
- Internet Explorer 9.0 and later versions
 

OpsCenter is best viewed with 1280 x 1024 or higher screen resolution with all toolbars on the web browser removed to display maximum information.

For a complete list of currently supported Browser versions, please see the OpsCenter Web Browser Requirements section of the NetBackup Compatibility List on Symantec SORT

https://sort.symantec.com/checklist/install/ops_sample_win