Forum Discussion

NDL's avatar
NDL
Level 1
5 years ago

Refresh SharePoint users

My SharePoint connector is pauzed because we have 16 SharePoint users but 15 O365 licenses. I have reduced the number of SharePoint users (in Office365 Admin) below the 15. After a few days the SharePoint count within the Veritas Saas Backup Console still counts 16 users. How can I reset this count?

O365
sharepoint
User count
  • Gagan_Singh's avatar
    Gagan_Singh
    5 years ago
    Veritas SaaS Backup captures SharePoint license for every user that has access to SharePoint in Office 365.
     
     In order to qualify as a seat on SharePoint or Groups & Teams, the following must be true:
    - User must be a member of at least one group or site
    - User must be active
    - User is not a guest
    - User has at least one license that grants access to groups or sites
    If all the above requirements are met, we count 1 seat for SharePoint or Groups & Teams.
     
    -If you want to remove Sharepoint user from a site, please use Powershell cmdlet:
    'Remove-SPOUser -LoginName <email address of the user>'
    This will remove the user from all SharePoint sites.
  • Gagan_Singh's avatar
    Gagan_Singh
    Moderator
    5 years ago
    Veritas SaaS Backup captures SharePoint license for every user that has access to SharePoint in Office 365.
     
     In order to qualify as a seat on SharePoint or Groups & Teams, the following must be true:
    - User must be a member of at least one group or site
    - User must be active
    - User is not a guest
    - User has at least one license that grants access to groups or sites
    If all the above requirements are met, we count 1 seat for SharePoint or Groups & Teams.
     
    -If you want to remove Sharepoint user from a site, please use Powershell cmdlet:
    'Remove-SPOUser -LoginName <email address of the user>'
    This will remove the user from all SharePoint sites.