NetBackup Appliances: Best Practices, Known Issues, Installation, Configuration, Troubleshooting Tips, Documentation and Downloads
This article gives you a single point of access for help with NetBackup Appliance known issues, best practices, and troubleshooting tips for common Appliance problems such installation and configuration. The Symantec Technical Support team has found these KB articles to be especially helpful to NetBackup Appliance customers. Links to NetBackup downloads and documentation are also included. Let us know if you have any comments or questions!
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NetBackup Appliance Installation and Configuration Issues
- After upgrading to NetBackup 7.5.0.x, VMware Backups are slower than expected (TECH191183)
- NetBackup Java Console installation on Windows fails and rolls back (TECH191731)
- Configuring Optimized Synthetic Backups to NetBackup Deduplication Pools (TECH77767)
- Installing EEBs on a NetBackup 5200/5220 Appliance (TECH183663)
- Upgrades of NetBackup 52x0 Appliances configured as master servers from version 2.0.x to version 2.5.x may experience catalog issues. These patches have been replaced. (TECH198390)
- Login credentials verification failed for server configuring NetBackup 5000 Appliance storage server (TECH147706)
- Catalog Backup DR file and notification is not sent as email when the Master server is configured on NetBackup 52x0 Appliances (TECH188948)
NetBackup Appliance Known Issues
- BUG REPORT: At NetBackup versions 6.5.5, 6.5.6, 7.0, 7.0.1, and 7.1, ghost jobs or numerous jobs with Status 50's may be seen in the activity monitor that can't be deleted (TECH146990)
- A firmware update is available for NetBackup 5000, 5020, and 5200 Appliances which resolves an issue where the failure of a single disk could cause a cascading failure on multiple (good) drives (TECH192604)
- A hot fix is available to prevent an issue where Call Home data may fill the root partition of NetBackup and Deduplication Appliances (TECH199364)
- Upgrades of NetBackup 52x0 Appliances configured as master servers from version 2.0.x to version 2.5.x may experience catalog issues. These patches have been replaced. (TECH198390)
- DOCUMENTATION: Issues resolved in bundle for MSDP included in Etrack 2412409 (TECH167950)
- BUG REPORT: NetBackup backup/duplications fail Status 83/84/2074. NetBackup nbrmms log reports 'No slots are available anymore' (TECH176616)
- Recommended NetBackup and PureDisk software versions and EEBs for use with Auto Image Replication (TECH200177)
- NetBackup deduplication disk pool/disk volume intermittently goes to a DOWN state. Backups/duplications can fail with Status 213 no storage units is available and 2074 (TECH176451)
- The spoold process crashes during rebasing (TECH199067)
- Optimized duplications between NetBackup 7.1 Media Server Deduplication (MSDP) disk pools report media writer error Status 84 after hanging for 12 hours (TECH160202)
- Duplicated copies managed by a Storage Lifecycle Policy created with expiration dates beyond the UNIX epoch (January 19, 2038 03:14:07 UTC) are prematurely expired. this condition does not occur when a retention level set to "infinity" is used (TECH200501)
NetBackup Appliance Best Practices
- Best practices for changing the root password on a NBU5020 PureDisk Appliance (TECH162529)
- Best Practices: NetBackup PureDisk 6.6.1.x/663a or 50x0 1.4.1.1 Appliance Content Router Rerouting Checklist (TECH168356)
- Collecting Appliance 'DataCollect' logs to troubleshoot hardware and disk related issues (TECH173208)
- Best practices when receiving Email Alerts for BBU failure on specific adapter (TECH196432)
- Crcontrol commands fail with Error 53 ( Connection refused ) (TECH188614)
- Lower-than-expected transfer rates when duplicating to tape or performing large scale restores from deduplication storage (TECH154166)
- NetBackup Appliance Log Collection Commands (for 5000 and 5020) (TECH147673)
NetBackup Appliance Documentation and Downloads
- Symantec NetBackup Appliance Troubleshooting Guide - Release 2.5.1 (DOC6033)
- Links to the Symantec NetBackup 52xx Appliance Documentation (DOC2792)
- List of Patch downloads for NetBackup Appliances 5000, 5020, 5200, and 5220 (TECH150251)
- Links to NetBackup 5000/5020 Appliance Documentation (TECH145661)
- NetBackup 5xxx Appliance Compatibility (TECH136970)
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Article URL http://www.symantec.com/docs/HOWTO83986
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Published 12 years ago
Version 1.0
