CPEP FAQ's
What is CPEP? The Veritas Customer and Partner Engagement Program (CPEP) provides an open platform for customers and partners to work directly with different teams at Veritas through various interactions. The program allows customers and partners to make their voices heard, provide feedback on our development, gain early access to upcomging products / features, and discuss their most critical requirements all while shaping the future of the products that they themselves use every day. Who can join CPEP? CPEP is open to all Veritas customers and partners, as well as potential Veritas customers who are interested in providing open, honest, candid, and constructive feedback. How do I join CPEP? Visit cpep.veritas.comand click on the ‘Join CPEP’ button. Can more than one person from a single company join CPEP? Yes, there are no limits to how many individuals from one company can sign up and participate in CPEP. Is there a cost to join CPEP? Absolutely not. It is 100% free to join and take part in CPEP Do I need to renew my membership with CPEP every year? No, you do not. Your membership automatically renews and you can unsubscribe at any time. How is CPEP useful to me? CPEP is the opportunity for you to make your voice heard. Depending on what products or features you are interested in, you can participate in a number of interactions with the product teams (like engineers, product managers, user researchers, etc.) and provide input on what your most critical requirements are. This is your opportunity to work directly with us and influence these solutions to make sure they are addressing everything you need and aligning to your requirements. By joining the program you may also be eligible for a number of incentives as they become available. I have a question, how do I contact the CPEP team? CPEP is a global team and you can reach us by emailing customer.engagement@veritas.com Does CPEP only cover a specific product at Veritas? CPEP includes ALL of our products and solutions, as well as upcoming products that are not yet released to the market. We even hold interactions on non-feature related items such as Licensing, support, documentation, etc. Is there a limit on how many interactions I can participate in? No, you can participate in as many interactions as you like, as long as you are willing to provide feedback. Is there a minimum required amount of interactions I need to participate in to stay in the program? No, we know everyone has a different schedule, this program is meant to be entirely at your own pace. So you can participate whenever you have the time. I moved companies, but still work with Veritas products, can I stay in the program? Yes, you absolutely can. Just email us atcustomer.engagement@veritas.com and send us your new details, we’ll follow up with any additional questions and get you re-enrolled. How are participants selected for certain interactions? When you register for CPEP we ask you to identify areas of interest, such as products, overarching features or themes, and workloads. We will then match you accordingly with the right product team whenever an interaction becomes available. What type of interactions are available for me to participate in? Interactions include, but are not limited to: Interaction type Description Format Sprint Demo / Sprint Review (Development Demo) Development teams showcase their latest work on specific products, solutions, and features for progressive improvement and future enhancements. • Web-Conference • On-Demand OR Recurring (Depending on product team) • Group setting OR 1 on 1 (Depending on product team) • Typically 60 minute duration Product Overview / Demo Solution presentations by product management to provide updates on products and features, and driving discussions around the value proposition, key benefits, and future roadmaps. • Web-Conference • On-Demand • Group setting OR 1 on 1 (Depending on product team) • Typically 60 minute duration Q&A Interview / Research Interview Requirements gathering and concept validation interviews by the product teams. • Phone OR web-conference • On-Demand • 1 on 1 engagement • Typically 60 minute duration Usability Testing Participants use the software OR a working prototype to performance specific tasks while the team observes. Participants and the team often take a few moments for Q&A. • Web-Conference • On-Demand • Group setting OR 1:1 • Typically 60-90 minute duration. Online Survey Research questionnaire conducted by product, support, and even licensing teams to understand specific customer requirements / use-cases. • Online • On-Demand • Individually completed • Duration varies based on the survey On-Site Visit Face-to-face visits to discuss roadmap, environment requirements , challenges, and possible solutions. • In-Person • On-Demand • Customer specific • Duration varies based on the engagement Proof of Concept Feasibility study involving the implementation and usage of certain solutions in a customer’s environment • In-Person • On-Demand • Customer specific • Duration varies based on POC Scope Alphas / Betas Early access and deployment of specific products or features. Often followed by other interactions (eg. Q&A Interview, Online Survey, etc.) • Customer owned activity • On-Demand • Customer specific • Duration varies depending on the product teamTop 5 things our customers are thinking about
Want to know what your peers in the information management industry are thinking about and planning for? We did too. So, we asked a bunch of industry professionals what was top of mind right now, and here is what they said. Many thanks to all of you who participated in our CPEP survey! Understanding customer priorities The importance of understanding the top priorities Veritas customers face today spurred the CPEP team to launch a survey asking customers and partners about the key industry trends in which they’re most interested. More than 60 customers and partners responded to the survey (11 percent response rate). Here’s an overview of what they said: Respondents identified the top five trends they’re paying the most attention to: Integration with other service providers Analytics/reporting Remote and branch office management Tape replacement Data center consolidation The top three respondents were: Administrators (Backup, Storage, Infrastructure, System Engineers) Professional Services (Support, Consultants) Architects (Solution, Software) Respondent GEOs: 50 percent AMS 36 percent EMEA 14 percent APJ The top three industries of most importance included: Financial services Healthcare Public sector What does this mean for you? Do these trends align with the direction of your business? Veritas focuses on addressing them with a powerful and continuallyevolving suite. Start a conversation with our product teams. Hyper-converged solutions such as the VeritasAccess Appliancefit perfectly in the healthcare and public sector space, and new solutions such asCloudPointtake the company’s 30+ years of experience in data protection and puts it into a brand new playing field. Check out thecomplete resultsof the surveyfor additional insight and feel free to visitcpep.veritas.comif you would like to participate in similar studies in the future.(CEP-4483) NetBackup, CloudPoint, VRP, and Access Personas Survey
Interaction Dates: 6/13/2018 - 6/21/2018 Interaction Type: Online Survey The Veritas Customer Experience team is constantly updating its customer & user profiles or personas to ensure products are always built with them front and center. To that end, we are looking for your input to update our user profiles. If you are interested in participating in this or other exciting interactions, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.(CEP-4388) NetBackup 8.1.2 & Telemetry Adoption Acceleration Discussion
Interaction Date: April 25 2018 Interaction Type: Q & A Interview / Research Interviews Our NetBackup Engineering and Program Management team would like to share information of the utilization of install base management tools with the upcoming NetBackup release for your use. If you are interested in participating in this or other exciting interactions, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.(CEP-17382) Data Insight 6.3 Beta Program Registration
Interaction date - November 23 - December 17, 2021 Interaction Type : Alpha / Beta We are currently recruiting customers who are interested in participating in upcomingVeritas Data Insight 6.3Beta Program. If you are interested in participating in this or other exciting interactions, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.We hear you! Published Technical Collateral Survey Results
Want to know what your peers in the information management industry are thinking about, how they use published Veritas technical collateral, and what they find the most valuable? We did too. So, we asked several industry professionals for feedback, and here is what they said. Thank you to everyone who participated in our CPEP survey! Understanding customer experience The importance of understanding the various experiences of Veritas customers spurred the NetBackup Technical Marketing Engineering Team (TME) to launch a survey asking customers and partners about their use of technical collateral (e.g., technical briefs, white papers, videos, etc.). Here’s an overview of the feedback we received: Top 3 types of preferred collateral: Technical brief User guide White paper/video Top 3 go-to places to find collateral: Google Veritas.com Veritas SORT (Services and Operations Readiness Tool) Top 3 collateral topics of most interest: How to guides Feature overviews Installation/upgrade support Top 3 core themes of most interest: On prem workload protection Cyber resiliency/security/ransomware Cloud Top 3 represented industries in the responses: Telecommunications, Technology, Internet & Electronics Finance & Financial Services Healthcare & Pharmaceuticals GEO distribution of the respondents: 45% AMS (Americas region) 36% EMEA (Europe, Middle East, and Africa region) 19% APJ (Asia Pacific Japan region) The majority indicated their preferred type of collateral (e.g., white paper, video) depends on the context (e.g., deep dive, general overview, troubleshooting, etc.). The majority agree that collateral has helped in decision-making processes for purchasing Veritas products. We also conducted follow up interviews with some of the survey respondents who stated that they go to Google first, then the Veritas support portal, and SORT and VOX for specific uses (e.g., compatibility checks and seeing what others are talking about and interested in). Participants stated that they saw great value in CPEP and utilize documentation mostly to review in-depth information on specific features, or occasionally videos for general overviews (e.g., on the Veritas V-Bytes YouTube playlist). What does this mean for you? Do these preferences align with yours? Veritas is focused on adapting to your requirements with a powerful and continually evolving suite of solutions. Start a conversation with our product teams. Hyper-converged solutions such as the Veritas Access Appliance fit perfectly in the healthcare and public sector space, and new features (e.g., deduplication) in NetBackup 10.X take the company’s 30+ years of experience in data protection and puts it into a brand-new playing field. Check out the full results here. Feel free to visit cpep.veritas.com if you would like to participate in similar studies in the future.(CEP-4284) Backup Exec- Protection of Virtual Machines running in Cloud
Interaction Date: March 21 – June 27, 2018 Interaction Type: 1:1 session Veritas offers protection of Virtual Machines running in cloud through a new offering called "CloudPoint". Backup Exec customers can benefit from this new product by managing protection of VMs on premise as well in Cloud through a single console. Benefiting them by relaxing the learning curve as they already are comfortable with Backup Exec. If you are interested in participating, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.(CEP-4557) Backup Exec 20.3 - Beta program registration
Expected Interaction Date: Starting 2 nd week of August Interaction Type: Beta Program We are currently recruiting customers who are interested in participating in upcomingBackup Exec 20.3Beta program. This NEW Beta programfor upcoming release of Backup Exec contain some new features such assupport for Windows Server 2019 and Exchange Server 2019, GDPR Guard, Retry backup for only failed resources, Backup virtual machine disks selectively - VMware, Support for new cloud storageand overall improvements in meeting your recovery time objectives. We are opening up registration early to allow enough time to process applications before the Beta build is available for download. So, if you are Veritas partner/reseller, please have your clients sign up early. Beta program start date is currently expected to be sometime in second-half of August 2018. If you are interested in participating in this or other exciting interactions, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.(CEP-4406) System Recovery 18 SP1 BETA
Interaction Date: May 4 – June 4, 2018 Interaction Type: BETA This NEW Beta program for Veritas System Recovery 18 SP1 contains some new features such as Creating AMI (Amazon Machine Image) in Amazon from VSR backup, Manually validating recovery point, Generic S3 support, Veritas Access supportand proliferations such as support for Windows 10 RS4,Exchange Server CU's, vSphere 6.7 and overall improvements in meeting your recovery time objectives. If you are interested in participating in this or other exciting interactions, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.(CEP-4455) Flex Appliance User Experience Research
Interaction Date: 6/4/2018 – 6/8/2018 Interaction Type: Usability Testing / User Research In order to continue improving the Veritas Flex Appliance user experience, the Veritas product team is looking for feedback from users who have hands-on experience with any of the Veritas Appliance Solutions. If you are interested in participating in this or other exciting interactions, make sure you are registered in the program (https://cpep.veritas.com) then contact us at customer.engagement@veritas.com to be included in this session.
