Symantec Desktop Laptop Option (SDLO) 8.0 adding Dedupe server storage pool results in Could not authenticate user
Dear Support, I'm having a problem to add in dedupe server storage pool. I have install DLO on Win Server 2012 R2 and using SQL Express 2012 For testing purpose, i'm using MYLAB\Administrator as a domain account. By referring this linkhttps://support.symantec.com/en_US/article.TECH205055.html, could you advise on the solution part. Thanks :)
DLO not responding
Hi. I have problem with DLO, im install spector aplication in 10 cpu and on 2 computer there was a problem. DLO not backup C:\Windows folder and i dont know why i get error. I took svrltmgr64 to exclude files in DLO and 1 cpu is fix but another 1 still get this error. application name causes confusion: DLOClientu.exe, wersja: 7.6.765.9301, sygnatura czasowa: 0x53c6ff36 module is causing the error: svrltmgr64.dll, wersja: 0.0.0.0, sygnatura czasowa: 0x5580986a error id: 0xc0000409 error: 0x0009a671 The process ID is causing the error: 0x1620 Godzina uruchomienia aplikacji powodującej błąd: 0x01d0c04faf06c3dd application path that triggered the error: C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe module path that triggered the error: C:\Windows\winipbin\svrltmgr64.dll Unistaling agent deleting all files and folders on local machine not fix the problem. Deleting all data on console DLO with this agent not fix the problem.
dlo8.0 unable to disable user - please enter correct password
hi i'm having an issue after upgrading to dlo8 agent. when i log into a laptop with a user that does not have a dlo account, i'm unable to select disable user without getting an error message saying "please enter correct password". if i press cancel, it goes away, until the next time i log in, it prompts me again for dlo credentials on dlo 7.6 agenti did not have this issue. anyone have any ideas how we can resolve this? Phil
Some errors appears regarding to “DLO Dedupe Engine” on Windows Event Viewer on PCs Clients.
Dear all, I have seen on several PC Clients, some error regarding to DLO Dedupe Engine on the Application Event Viewer. Below you will find some consecutive four errors: ******************************************************** 1-06/17/2015, 12:58:28:522, 5228, 5232, [Error],"CEngine::IsOnlineReady/(ERRORLOGGER): Error Code = 23022; Error Message = Could not connect to server host." 2-06/17/2015, 12:58:28:594, 5228, 5232, [Error],"CRESTHashStoreProxy::HandleCommonServerError/(ERRORLOGGER): Error Code = 20045; Error Message = Could not find the session. WebService API = closeSession; No. of hash = 0; " 3-06/17/2015, 12:58:28:519, 5228, 5232, [Error],"WebServerRequest::RunWebRequest: curl error code = 35; curl error message = Unknown SSL protocol error in connection to PM-DLO:8443 " 4-06/17/2015, 12:58:28:521, 5228, 5232, [Error],"CRESTHashStoreProxy::HandShakeWithServer/(ERRORLOGGER): Error Code = 23022; Error Message = Could not connect to server host. WebService API = getHandShakeResponse; " *********************************************************** Those errors appears in some PC Clients and I don’t know what happen and what i must do in order to solve those errors. In addition, I had analyzing the tomcat logs atdedupeserver.log file and I found many errors. Please see a part of the log file attached. Thank you very much for your help !! Regards Alejandro