Event ID 405 when trying to run reports in Compliance Accelerator
When trying to run reports in Compliance Accelerator I am getting Event ID 405 APP AS - Customer ID: 7 - An error occurred retrieving the report snapshots. System.FormatException: String was not recognized as a valid DateTime. at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles) at KVS.Accelerator.Application.SSRS_Reports.GetReportSnapshots() If I attempt to run reports as the service account I can, but not as myself. I did see this similar posting but no solution was ever provided http://www.symantec.com/connect/forums/da-9-accelerator-service-processor-event-id-405 TeddySolved2.6KViews0likes7CommentsGetting Event id 285/296 when running searches in CA
Since upgrading to 10.0.4 we have started to see issues when running searches in Compliance Accelerator. The searches never complete, but there are no errors as such in the CA console. We are seeing these errors in the eventlogs on the CA server. Event 285 APP AT - Customer ID: 2 - An Error has occured while bulk inserting search items. System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlDataReader.ConsumeMetaData() at System.Data.SqlClient.SqlDataReader.get_MetaData() at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteScalar() at KVS.Accelerator.Common.TraceDLCommand.ExecuteScalar(IDbCommand command, Boolean RetryDLs) at KVS.Accelerator.Common.TraceDLCommand.ExecuteScalar(IDbCommand command) Event 296 APP AT - Customer ID: 2 - Error processing bulk search items: Unrecoverable error bulk inserting search items. System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at KVS.Accelerator.Search.SearchItems.InsertBulkSearchItem(SearchResults results) at KVS.Accelerator.Search.SearchQueues.SearchResultsProcessWork(ThreadSafeQueue& theQueue, Object queuedItem) We run SQL maintenance once a week when we stop all the services. Any help would be appreciated. TeddySolved1.3KViews0likes1CommentAfter Upgrade to 10.0.4 Compliance Accelerator is seeing 10.0.3 binaries
I upgraded CA and DA to 10.0.4 and all was well and then upgraded Enterprise Vault to 10.0.4. Though the accelerator service starts I get errors when the client attempts to retrieve instances A problem occured while retrieving the list of instances from 'server' localhost. The Accelerator service is either not running or the server could not be contacted. The event viewer has the following two entries Event ID 201 APP Undefined - Initialisation of the Accelerator Manager Failed. System.IO.FileLoadException: Could not load file or assembly 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.3.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.3.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' ---> System.IO.FileLoadException: Could not load file or assembly 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.4.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.4.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. at KVS.Accelerator.Server.Manager..ctor(ApplicationStartup Force_AS, ApplicationStartup Force_ATM, ApplicationStartup Force_Analytics) at KVS.Accelerator.Server.Manager..ctor() at KVS.Accelerator.Server.AcceleratorManager.OnStart(String[] args) Event ID 203 APP Undefined - Error when stopping the Accelerator Manager Service. System.NullReferenceException: Object reference not set to an instance of an object. at KVS.Accelerator.Server.AcceleratorManager.OnStop() As per control panel the versions of software installed are CA 10.04.1060 (install date 23/10/2013) EV 10.04.1189 (install date 12/03/2014) Any help would be much appreciated.Solved1.3KViews0likes2CommentsCompliance Accelerator Client via Citrix issue opening .pdf files
We are trying to get our remote email reviewers to review emails by using the compliance accelerator client via Citrix. All in all it seems to work fine with the exception of opening .pdf files. When opening a .pdf file we get the following error There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again.(103:103) When the CA client is local with Adobe local we do not see this issue. We are running Adobe reader 10.1.7. and where others have seen this error but not related to CA the issue has either been due to opening documents in a browser or protected mode. I have tried what has been suggested without any luck. Does anyone have any thoughts out there? TeddySolved2KViews1like9Comments
Complianc Accelerator evbaadmin cannot connect to server
Upgraded EV and CA from 9 SP2 to 10 SP4 (via the approved upgrade paths. Now, when trying to connect to evbaadmin on the CA server, get the error cannot connect to server. (and the Configuration DB and the Customer Databases were upgraded at each step.) We were/are trying to get the journaling connector configured.Solved1KViews0likes4Comments
ADSynchroniser.exe 500 failed logins
I'm getting fussed at from my Security Group. The ADsynchronizer is putting over 500 events in the Security Event log: Any ideas on resolving this? Failed Login event for prod\evadmin on (Domain Controller) %NICWIN-4-Security_4625_Microsoft-Windows-Security-Auditing: Security,rn=526940507 cid=0x00003100 eid=0x00001211,Wed Mar 06 06:01:03 2013,4625,Microsoft-Windows-Security-Auditing,None,Failure Audit,QTC-(Domain Controller) ,Logon,,An account failed to log on. Subject: Security ID: /NULL SID Account Name: - Account Domain: - Logon ID: 0x0 Logon Type: 3 Account For Which Logon Failed: Security ID: /NULL SID Account Name: prod\evadmin Account Domain: Failure Information: Failure Reason: Unknown user name or bad password. Status: 0xc000006d Sub Status: 0xc0000064 Process Information: Caller Process ID: 0x0 Caller Process Name: - Network Information: Workstation Name: CA Server Source Network Address: XX.XX.XX.XX Source Port: 25967 Detailed Authentication Information: Logon Process: NtLmSsp Authentication Package: NTLM Transited Services: - Package Name (NTLM only): - Key Length: 0 This event is generated when a logon request fails. It is generated on the computer where access was attempted. The Subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe. The Logon Type field indicates the kind of logon that was requested. The most common types are 2 (interactive) and 3 (network). The Process Information fields indicate which account and process on the system requested the logon. The Network Information fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases. The authentication information fields provide detailed information about this specific logon request. - Transited services indicate which intermediate services have participated in this logon request. The reason for failure is that domain\evadmin with Domain Name: does not exists.Solved898Views1like4Comments
compliance accelerator RPC searching issue
We are just upgrade EV & CA 8 to EV , CA 10 EV Server name: EVMA01 EV DNS Alais: EVCNAME CA Server Name: EVCA01 in the dtrace , we saw the CA is trying to connect the EVCNAME and said cannot connect directory service. however, pointing to the CNAME was used since EV 8. We are using Windows 2008 R2 , not sure any related to firewall or remote management, Those RPC error, mostly on the index volumn, however, the support said our index is ok, not related to the index issue. Any ideasSolved898Views0likes10CommentsCA never end of search
We are using EV 10 and CA 10, I dont know, If I use the service account to manul search(i.e immedaitely), it will run very fast and no issue. But If I schedule search, although I see all index are finished when search detail. But in the monitor tab, I see their status still searching, any ideas?417Views0likes3Comments
Keyrings
I have been working on my company's billing computer for the last few months and have never had an issue with it. However, for the last week or so I have not been able to open up anything that was encrypted. It keeps on giving me the following error: "It is not possible to decrypt this message because your keyring does not contain usable private keys corresponding to any of the above public keys." Can someone please explain this to me and let me know how I can possibly fix it? I have reviewed the keys and they all appear to be correct. I have been working with this system like I said for the last few months but it has been in used for various years.Solved1.1KViews2likes1CommentCompliance Accelerator Cannot Connect to server
I upated Enterprise Vault 9.0 to 9.0 SP4 last night. I then updated Compliance accelerator as well. Now when I try to login from the Compliance Accelerator Client I receive a message that says "Cannot connect to server - The server is in the process of being upgraded, please try again later." I rebooted the EV servers and that didn't have any effect. Any ideas as what's causing the issue? All the services are running and when I login to Enterprise Vault it shows that it's been updated to the latest version.Solved639Views0likes3Comments