Reporting on user fails to bulk add users in Data Insight
When testing addition in the lab where I would have User1@productionand User1@Labthe user fails to add as unable to resolve: 2023-10-26 14:29:39 WARNING: #{421} [ServerUtils.getUserByLogonName] Unable to resolve user Java.lang.Exception: Unable to resolve user at com.symc.matrix.ui.server.ServerUtils.getUserByLogonName(ServerUtils.java:462) at com.symc.matrix.ui.server.ServerUtils.getUserByLogonName(ServerUtils.java:449) at com.symc.matrix.report.util.ReportsUtils.getUsers(ReportsUtils.java:6559) at com.symc.matrix.report.util.ReportsUtils.setCSVValues(ReportsUtils.java:7912) at com.symc.matrix.ui.server.servlets.FileUploadServlet.processReportsCsv(FileUploadServlet.java:776) at com.symc.matrix.ui.server.servlets.FileUploadServlet.processUpload(FileUploadServlet.java:264) at com.symc.matrix.ui.server.servlets.FileUploadServlet.doPost(FileUploadServlet.java:173) at javax.servlet.http.HttpServlet.service(HttpServlet.java:681) at javax.servlet.http.HttpServlet.service(HttpServlet.java:764) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at com.symc.matrix.ui.server.filters.LoginFilter.doFilter(LoginFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at com.symc.matrix.ui.server.filters.CacheControlFilter.doFilter(CacheControlFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:126) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:359) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:889) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1735) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748) 2023-10-26 14:29:39 WARNING: #{421} [ReportsUtils.getUsers] Not able to resolve user/group However if I type in the string used and filter both are returned. Is there a flag to add all found users? Is this a bug or assumption that a large enterprise does not have >1 user with the same name? Is there a known workaround to add the users to the report in bulk? Pix