Tape rotation
I have a few questions about our tape library and NBU 7.1 It seems sicne we are doing rotation, that we have to move tapes in and out of our Library. It seems that instead of exporting tapes directly out of the library via the vendor's interface, I need to first eject the media via NBU. Admin console. If I do not do this it appears that I need to re-inventory the robot/drive every time tapes are rotated, which is about once a week. So my questions are Should this process take two steps - eject tape from NBU first then from Library (doesnt seem efficient)? Do I need to re-inventory for detection of media if removed and placed back in? Is this an optimal solution/procedure or this is simply by design?
Does More than one Techn work at Symantec?????
1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC 2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR 3. I WAS ON HOLD OVER TWO HOURS 4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC 5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT 6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE 7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.