Unable to restore a Case in Clearwell after moving archived data
I recently helped a customer change their backup location. We copied over a archived case folder from the old backup location to the new. Now when we try to restore the case, it fails. The error message in the logs state: 05/28/2014 10:15:30 Case restore failure: 0.2.1.0/0.6.1321.1198292989/ISR2/ISR2 com.teneo.esa.esacase.CaseManagerException: [#80116] An unexpected error occurred: [#156046] Unable to open data directory \\nscorp1\archive\CW_Case_Backup\cases\0.6.1321.1198292989-ISR2\ISR2\cluster\_lds_case_appliance_aru4sltoa3\data I noticed there is no data folder in the location but there is one in another subfolder. Just copying that directory doesn't work. Any thoughts on how we can get the case to restore? Thank you.