Unable to restore a Case in Clearwell after moving archived data
I recently helped a customer change their backup location. We copied over a archived case folder from the old backup location to the new. Now when we try to restore the case, it fails. The error message in the logs state: 05/28/2014 10:15:30 Case restore failure: 0.2.1.0/0.6.1321.1198292989/ISR2/ISR2 com.teneo.esa.esacase.CaseManagerException: [#80116] An unexpected error occurred: [#156046] Unable to open data directory \\nscorp1\archive\CW_Case_Backup\cases\0.6.1321.1198292989-ISR2\ISR2\cluster\_lds_case_appliance_aru4sltoa3\data I noticed there is no data folder in the location but there is one in another subfolder. Just copying that directory doesn't work. Any thoughts on how we can get the case to restore? Thank you.994Views2likes2CommentsBackup and Restore from CW 7.1.2 to 7.1.3
We have a Clearwell system on version 7.1.3 that is clean with no cases. We have a system that is on version 7.1.2 that has all our cases on. I'm looking to restore the cases from the v7.1.2 machine to the v7.1.3 machine. Looking for documentation/how-to's/knowledge articles, etc. on the backup and restore process for this If you need more info, please let me know. Thanks.684Views0likes1Comment