VMWare Backups Failing - Login Failure?
Hi, We have recently started having an error when backing up VM's via the vCenter server: The job failed with the following error: A failure occurred while locking the virtual machine in place for backup/restore operations. VDDK-WARN: VixDiskLibVim: Login Failure. Callback error 1800 at 2500. I can't find much information on this callback error code, anyone have any insights? The account used has full top level vCenter permissions and previously worked. I have ran a debug and at the point of failure we see: [fsys\shared] - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi225\BCD is loaded under the name mntApi388674662730830357 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff03-2345-11df-9851-e076a68f85fc}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff02-2345-11df-9851-e076a68f85fc}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff04-2345-11df-9851-e076a68f85fc}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7511-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022. [fsys\shared] - VDDK-Log: BootConfiguration::GetDefaultOsInfoFromVistaBCD error 0 [fsys\shared] - VDDK-Warn: ERROR: Error 13 reading Element value from key mntApi388674662730830357\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\24000001 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7511-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022. [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7510-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022. [fsys\shared] - VDDK-Log: BootConfiguration::RetrieveVistaOsEntries error 0 entries:2 [fsys\shared] - VDDK-Log: PopulateOperatingSystemEntries error 0 [fsys\shared] - VDDK-Log: Unloaded hive mntApi388674662730830357 [fsys\shared] - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup. [fsys\shared] - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176) [fsys\shared] - VDDK-Log: Mntapi_GetSystemVolume: System volume found (BCD, index 1) [fsys\shared] - VDDK-Log: CopyHive: Copied 4 hive log files on D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi55. [fsys\shared] - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi55\SOFTWARE is loaded under the name mntApi396366928930830357 [fsys\shared] - VDDK-Warn: ERROR: Error 2 reading CSDVersion value from key mntApi396366928930830357\Microsoft\Windows NT\CurrentVersion [fsys\shared] - VDDK-Warn: ERROR 2 reading SP information [fsys\shared] - VDDK-Log: CurrentType key is Multiprocessor Free [fsys\shared] - VDDK-Log: 64 bit registry contains Multiprocessor Free [fsys\shared] - VDDK-Log: Product name is Windows Server 2012 R2 Datacenter [fsys\shared] - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176) [fsys\shared] - VDDK-Log: Mntapi_GetSystemVolume: System volume found (BCD, index 1) [fsys\shared] - VDDK-Log: CopyHive: Copied 4 hive log files on D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi59. [fsys\shared] - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi59\SYSTEM is loaded under the name mntApi398936896330830357 [fsys\shared] - VDDK-Warn: ERROR: Error reading from mntApi398936896330830357\ControlSet001\Services\vmxnet - 2. [fsys\shared] - VDDK-Warn: ERROR 2 getting vmxnet information, assuming vmxnet is not installed [fsys\shared] - VDDK-Log: Unloaded hive mntApi396366928930830357 [fsys\shared] - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup. [fsys\shared] - VDDK-Log: Unloaded hive mntApi398936896330830357 [fsys\shared] - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup. [fsys\shared] - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176) Thanks,Solved2.6KViews0likes2Comments
VMWare Admins user research
The Customer Experience (CX) team at Veritas - The Leader in Enterprise Data Protection, is conducting user experience research sessions which include short interviews and usability studies. For that purpose, we are looking for participants who manage their company's VMware environment. Alongside, they alsoprotect VMWare workloads by using some backup and recovery product. Please fill this survey whichwill help us to identify the right set of participants. Whatever information you provide here will be used solely for the purpose of matching participants to ongoing CX research projects and will be kept internal. Survey monkey - VMWare admin user research screener1.3KViews2likes0Comments
VMWare Admins user research
The Customer Experience (CX) team at Veritas - The Leader in Enterprise Data Protection, is conducting user experience research sessions which include short interviews and usability studies. For that purpose, we are looking for participants who manage their company's VMware environment. Alongside, they alsoprotect VMWare workloads by using some backup and recovery product. Please fill this survey whichwill help us to identify the right set of participants. Whatever information you provide here will be used solely for the purpose of matching participants to ongoing CX research projects and will be kept internal. Survey monkey - VMWare admin user research screener