Compliance Accelerator Client via Citrix issue opening .pdf files
We are trying to get our remote email reviewers to review emails by using the compliance accelerator client via Citrix. All in all it seems to work fine with the exception of opening .pdf files. When opening a .pdf file we get the following error There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again.(103:103) When the CA client is local with Adobe local we do not see this issue. We are running Adobe reader 10.1.7.and where others have seen this error but not related to CA the issue has either beendue to opening documents in a browser or protected mode. I have tried what has been suggested without any luck. Does anyone have any thoughts out there? TeddySolved2KViews1like9Comments
CA - Random Caputre Question
I was wondering if there was a way to change the way CA caputres emails. Here is our problem. Ex. I send an email to a distrubition list which has 20+ employees in our department and a couple outside clients are on the email as well. This email is now marked as external outbound. My manager reviews all the 20 internal employees on the email and now has the same 20 emails to review. I'm having a hard time to understand why this email will go to their ques since they - did not send the email - email did not come from outside in The email should only be review by my reviewer since I was the author.Right ? Our current config - The 20 employees are mapped as an exception to the same reviewer. (The department has more then 20+ emoployees with differnt reviewers) - ver. CA 9.02 - Random capure, StatisticalSolved1.3KViews1like8Comments