Discrepancy in Charged TB in NetBackup Deployment Utility
Hi Veritas Support, I am encountering a discrepancy in the charged TB for my 7-day Capacity Licensing Report (22nd May,2024 - 29th May,2024) generated by the NetBackup Deployment Utility. The 7-day report shows a significantly higher TB charged compared to the 35-day report(24th April, 2024 - 29th May, 2024). We perform one full backup per week and six incremental backups per week. After investigating, I found the following: 1. I checked the itemization tab and compared columns - Client Name, Policy Name, Policy Type, and Backup Image - to identify any duplicate rows with the same values across these columns, which could lead to overlapping and increased TB size. No exact duplicates were found. 2. Despite this, the discrepancy still persists, and I need assistance in understanding why the 7-day report shows such a high TB charged and how to accurately adjust for potential overlaps or other issues. Thank you for your support. Best regards, Pruthvi Patel(CEP-17234) Support Experience User Research
Interaction Date: June 28 – July 2, 2021 Interaction Type: Support Experience User Research Our Customer Support Technology Solution team is looking at enhancing the customer support portal and accompanying documentation to help enhance and simplify your experience on the support portal. If you are interested in participating in this or other exciting interactions, and are not currently a member of our CPEP program, you can register here: https://cpep.veritas.com then contact us at customer.engagement@veritas.com.
Backup Exec Technical Support - Partner Newsletter - 1st Edition - Nov 2016
Hi Partners, Welcome to the first newsletter from the Backup Exec Support Team. With your feedback we hope to make this a regular update that provides you with everything you need to know about all things Technical Support and show you how your feedback is helping to drive service and product improvements.
