It has been widely noticed that the remote agent installation of the Agent for Windows fails with the error
06-05-2014,14:58:57 : Return Value of Microsoft Visual C++ 2010 Redistributable (x86) : 1603
+ 06-05-2014,14:58:57 : ERROR: Failed to execute VC 10.0 runtime installer. Error code 1603.
CAUSE:
This issue occurs on servers that have the Windows Security Update KB2918614 installed.
SOLUTION:
1. Copy the AGENTS folder from the installed location of Backup Exec . X:\Program Files\Symantec\Backup Exec to the C Drive of the Windows Core OS server using the Windows UNC path.
2. Once done, perform a command line installation of the Agent for Windows
- Open Command Prompt and browse to the RAWS folder which was copied on the local drive using DOS commands.
- In the command prompt window type setupaa.cmd (for 32-bit OS) or setupaax64.cmd (for 64-bit OS) and press enter to install Agent for Windows.
NOTE: The installation process might take around 2 to 3 minutes during which, there will not be any changes happening in the Command Prompt.
3. Add the server in Backup Exec and establish a trust relationship before proceeding with the backup.
REFERENCE: http://www.symantec.com/docs/TECH179142
Published 10 years ago
Version 1.0