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Gregg_J's avatar
Gregg_J
Level 3
13 years ago

Technical Support - Requires Technical Contact ID

I'm trying to submit a support case through Technical Support, but once I get so far, it stops me and requires me to input a "Technical Contact ID". I have no idea what that is, and haven't been able...
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  • CraigV's avatar
    CraigV
    13 years ago

    Hi,

     

    If you have a support contract in place with Symantec, you'd have a customer #. This is what it is asking for.

    If you can leave it blank, try that. Alternatively try calling them, or log the query here on Connect under the relevant forum if you get stuck.

    Thanks!

Gregg_J's avatar
Gregg_J
Level 3
13 years ago

Ah, that was it. Sorry about that, but they didn't really blatantly say that's what they were looking for. I managed to find the number on a document they e-mailed me when we purchased our software. Thanks for the help.