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tmelv79's avatar
tmelv79
Level 4
9 years ago

After Exchange upgrade backups no longer working

Hi,

I recently upgraded our Exchange Infrastructure (Database Availability Group) from Exchange Server 2013 Cumulative Update 5 to Exchange Sever 2013 CU 11. I also upgraded Exchange on the Backup Server (Media Server) to Exchange Server 2013 CU11.

I have restarted both members of the DAG and the Backup Exec Server but keep getting the following error when trying to backup the DAG: -

"Backup- MIEXCH1.Marine.ie
V-79-57344-34070 - Snapshot Technology: Initialization failure on: "Microsoft Information Store". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot technology error (0xE0008516): The database specified for the snapshot was not backed up because the database was not mounted.
Check the Windows Event Viewer for details. "

Any troubleshooting steps much appreciated.

We are running Backup Exec 2014 Version 14.1 Rev 1786.

Is Exchange Server 2013 CU11 supported in this version of Backup Exec?

thanks,

 

2014
Agent for Microsoft Exchange Server
Backing Up
Backup and Recovery
Backup Exec
Windows Server (2003-2008)

1 Reply

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  • CraigV's avatar
    CraigV
    Moderator
    9 years ago

    Hi,

     

    BE 2014 only shows up to Exchange 2013 CU8 as being supported.

    https://www.veritas.com/support/en_US/article.000021823

    BE 15 with the latest Feature Pack however does support Exchange 2013 CU11:

    https://www.veritas.com/support/en_US/article.000021823

    You would need to upgrade to this in order to have a supported configuration.

    Thanks!