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victvishwa's avatar
victvishwa
Level 3
10 years ago

Avoid Exception Error "Remote Agent not detected" when using NAS as clients

Hi,  Server: Backup Exec 2012 Client: NAS Box Issue: Successful completion with Exceptions "Remote Agent Not Detected" In our environment, we are taking backups successfully from NAS boxe...
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  • AmolB's avatar
    AmolB
    10 years ago

    Refer to the below forum thread for similar query.

    https://www-secure.symantec.com/connect/forums/backup-freenas-without-errors-and-exceptions

    There is also an IDEA filed to get rid of the exception.

    https://www-secure.symantec.com/connect/ideas/option-remove-agent-not-installed-warning

victvishwa's avatar
victvishwa
Level 3
10 years ago

Thanks for the update. 

Is Symantec Backup Exec team, looking on such basic requirements that needs to be provided?

Knowing that the Type of client Installed does not have an ability to Install Remote Agent, it can be easily sorted out  by not checking the remote agent for File Servers Types or NAS.

The user who is getting panic'ed by these exception messagaes and throught of helping by providing a feedback to Symantec through this Forum