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I was finally able to get all the issues resolved. It took 5 weeks, MANY complaints and 2 more techs. I am still going to look for a replacement product as the support nightmare still make this product non viable for an enterprise with tape.
Even though the product can be gotten to work, the EXTREMELY bad customer service makes it impossible to rely on Symantec for such a critical operation, If you value your job, stay away from this company until they can get their act together. Shame, they used to be the gold standard....
I am at a complete loss as to why I was treated so horribly.
Another note to Symantec: When your policies and procedure become more important than the customer, you are going to have a wonderful set of procedures with very few customers to apply them to.
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