At my workplace we have an internal joke. "It will be supported in the next version".
In the beginning based on our CEOs answer if we suggested new features for our ASP platform.
But the last years this joke is a company I have liked for many years, Symantec.
I have worked with IT and hosting since 2001. In IT incidents and problems will happen.
What do we do if our customers needs a new feature, an update to their accounting software with this years tax and vat percentages?
What do we do if a server or network component breaks down?
We work day and night until the problem is solved and our customers are happy.
They need a working product today, not next year. And they hate big changes in UI ;)
I believe that most Symantec products are used with products from Microsoft.
Often very depentent connections exists between your products and their.
It is too late to release your product when M$ releases their product to GA, the man in the street.
A lot of enterprise and partners get the products long before that. And I believe that is a big part of your customers.
It is far, far too late to use one year or more to support new M$ products.
Our backup team holds on to BE 2010 after trying 2012. They hated it. I love new stuff, but I understand them.
Why try to create the wheel instead of tuning the engine and add new features?
Our Windows 8 clients was unsupported by SEP for several months until it finally got supported. So I had to put my security in your competitors hands for a while. Not good marketing. "What AV software are you using?" ... err normally SEP, but they don't support my new Windows OS.
I hope you guys at Symantec manage to turn the tide. I hate to be a bitch and know most of the issues is "PEBKAC" in management. I like many of your products, when they finally releases.
You should learn from the Dynamics CRM team, they release updates with both bugfixes and new feature every second month.
And they listen to customer demands and wishes BEFORE they release stuff.
Now they have just released an major update to their UI.
Why aren't their customers screaming, like we see here with BE 2012?
Because they listened to their users before doing major changes, so that when major changes happens, those changes are wanted by customers and are heartly welcomed.
I hope that BE 2012 have learnt you guys at Symantec a lession and that BE 201x and other new products to come will be awesome. I hope you remembered support for Exchange 2013 and Sharepoint 2013 in your next update? You remembered that, didn't you?
