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Matt_Freestyle's avatar
Matt_Freestyle
Level 4
12 years ago

Backup Exec 2012 Offlining HP Tape Drive Randomly

Hi All. First post here and I am really, really hoping for some help. I am working on an environment that appears to have the fairly common problem of Backup Exec offlining an HP Autoloader at seem...
2012
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  • Matt_Freestyle's avatar
    Matt_Freestyle
    12 years ago

    Hi All,

    Sorry to drag this up from the grave. Also, sorry for not responding. The notification of replies started going into my junk for some reason!

    Okay so I never did get the issue resolved on the existing hardware, in the end we ended up with HP diagnosing a "low level hardware issue". We shipped the customer an old server, whacked a new P212 RAID controller into it and connected the library up to it. So far, so good. It's been working for over a month now.

    Seems the most likely cause of these SCSI reservation errors is as HP say, a low level hardware issue.

    Thanks,

    Matt.

Larry_Fine's avatar
Larry_Fine
Level 6
12 years ago

Backup Exec tried to reserve the device and it was rejected.  Therefore BE took the device offline.

[4608] 08/02/12 01:15:04.389 DeviceIo: 04:07:00:00 - Device error 1167 on "\\.\Tape0", SCSI cmd 4d, 1 total errors
[4608] 08/02/12 01:15:13.063 PvlDrive::DisableAccess() - ReserveDevice failed, offline device

This issue is much more likely in a shared SAN, with multiple servers trying to access & share devices.  On a single server SAS environment, this should not happen.  I know your P212 HBA is on that supported list, but that is where I would focus, as something is interfering with communication.  Is your HBA firmware and driver up to date?  I have heard of issues with HP software & services also.

Might you have another HBA to try?