Backup Exec 2012 Remote Agent starts and stops

...if you've got an antivirus installed make sure it isn't actively scanning the BE services. if it is, put in an exclusion for beremote.exe and try again.

Thanks!

Windows Firewall is off. I tried to start this service without firewall.

Now there is Symantec Endpoint Protection.

This information is in the Windows Log.

Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
Faulting module name: bedsnote.dll_unloaded, version: 0.0.0.0, time stamp: 0x4f1e02bd
Exception code: 0xc0000005
Fault offset: 0x000000006a8c1801
Faulting process id: 0xe9c
Faulting application start time: 0x01d0acde1d6294d4
Faulting application path: C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe
Faulting module path: bedsnote.dll
Report Id: 6216cd95-18d1-11e5-a8f2-00155d157706

Make sure nothing is already listening on port 10000 before the remote agent tries to start.

Also make sure the host file on the system contains valid entries (we have seen invalid entries cause a remote agent service start failure in the oast)

If this still fails then see if you can capture the failure by logging the agent startup.
You can use SGMON.exe to log the remote agent activity as you attempt to start it.

If you try to start and stop the service ....... i can give you my experiance

1. open Service Manager from Windows and try to stop it over Windows Right Click

--waiting, if you get the message that the service can not be stop use CMD

2. CMD-> sc queryex BackupExecAgentBrowser or any other BE Service

--remember the PID in the output

3. taskkill /f /pid XXXX

4. now you can restart your Service with Windows Right Click

...check SEP and put in an exclusion for beremote.exe.

Thanks!

First time I tried without SEP and Windows Firewall off.

Nothing is Listening on port 10000 - I checked netstat.

Service start and automaticaly stop after about 3 second.

When I tried one more time to start I got error 1067.

Now I am checking SGMON.EXE to find some errors but I can't find difference between log from this server and another where everything is ok.

In the Windows Log there is nothing interesting.
 

...is the media server fully patched and have these BE patches been push-installed to your remote servers?

Thanks!

Yes. I tierd to install RAWS from BE server and localy.

The same problem in all instalations.

I have SP4 for BE 2012 installed. The same version of BE on the remote and BE server 14.0.1798

At one server I don't have any problems but In the new I have.

Make a export of your BE_Jobs and BE_Settings + Copy the Catalogfolder to safety location and make a clean install of BackupExec

We use 10 BE Instances on different Locations and 2 of 10 BE Instances are not upgradeable ;) although the starting point was always the same

One of the last information from SGMON log:

Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000

But in