BackupExec 20102 R3 - library support

Above mentioned hardware may or may not work with Backup Exec. If in case it works and in future

if you come across any issue Symantec will not provide support since it is not listed in the HCL.

Is there a chance to ask someone about hardware certification process for this device? About plans, possibilities for this device, etc...

NB7 is currently supporting this device (latest HCL).

Symantec won't publish a roadmap for support. Have you bought the device, and if so, have you tried to use it with the Symantec drivers?

I've tried with SBE2010 R3 and drive is recognized, but robotics is not visible Backup Exec device wizard. OS is showing changer correctly (with MS drivers) and tape device (with SYMANTEC drivers).

In adamm.file log i found many entries like below:

Backup Exec was unable to initialize and communicate with the device  [STK     SL150           0150] (The system cannot find the path specified.).  Click the link below for more information on how to diagnose the problem.

What can I try more? Other library with HCL is running correctly with the same media server, so ist not a server problem...

...not necessarily. If you have a SCSI/SAS HBA that isn't compatible with the autoloader it can give you issues, so clear that as well.

If Windows doesn't detect the robotics, BE won't, so check for any termination issues too.

Thanks!

Media server has two FC HBA installed: one 2-port, and one 1-port. Second library is working fine with both FC HBA's connected to, so IMHO it shloudn't be a problem with HBA. Windows is detecting media changer and tape device without any problems - everything is OK under OS.

I think, that SL150 is quite new device (launched about July 2012)... and SBE doesn't recognize robotics....

SBE doesn't recognise robotics? Doesn't sound right...Windows needs to detect the robotics in order to pass this through to the backup software (any vendor, doesn't matter).

It would at least detect the robotics as Unknown and use drivers to detect that as: Unknown Medium Changer.

Both media changers are detected by OS as "Unknown Medium Changer" (Tandberg T40 and Oracle SL150).

OK, that is perfect and how it should be detected. Have you tried to see if there are manufacturer drivers you can use/get off the Oracle website and use those?

But if it isn't seeing it properly in Windows, then it's going to be a problem with BE and you either need to hang on until it is supported (BE 2012 also doesn't have support for it!) or swop it out for something that is supported. The second option might not be viable...

Thanks!

I will check Oracle drivers... but do you think that can it help for SBE...

If Oracle want to replace old series SL24, SL48 and SL500 by this model I hope that Symantec team will support it soon. Would be nice to have it.

Thanks a lot!