BackupExec 2012 Deduplication : jobs stay queued
I have a problem with Backup Exec 2012 (SP1A). My jobs won't start anymore, they stay "queued".
Debug with SGmon reveals there is a problem mounting a media. I can't find any info on this :
PVLSVR: [03/09/12 11:51:20] [3940] AdammSession::MountMedia()
Session = {F3620EDC-4498-461B-A0BF-3B355A00FB4F}
Library = {00000000-0000-0000-0000-000000000000}, ""
Slot = 0000
Drive = {00000000-0000-0000-0000-000000000000}, ""
Media = {00000000-0000-0000-0000-000000000000}, ""
Side = 0000
ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR: [03/09/12 11:51:20] [3940] PvlSession::MountOverwriteMedia() - mount error ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR: [03/09/12 11:51:20] [3940] PvlSession::MountOverwriteMedia() - qualified drive SI5010_Deduplication:10 slot 1536
PVLSVR: [03/09/12 11:51:21] [3940] DeviceIo: ndmpConnect: connection=0x000000000BEC00E8 host=S234N4 port=10000
PVLSVR: [03/09/12 11:51:21] [3940] DeviceIo: ndmpConnect: socket=0x93c, local=157.164.190.106:55656, family=2 <-> peer=157.164.190.106:10000, family=2
PVLSVR: [03/09/12 11:51:31] [4468] PvlChanger::MountMedia()
Session = {031D109E-9B7F-4813-AA1B-6C40E71D2624}
Library = {C281F1E6-8AF8-49E0-8CB6-8F1B633489BC}, "SI5010_Deduplication"
Drive = {59807A65-0980-419A-A7C2-FB441112C839}, "SI5010_Deduplication:1"
Slot = 1574
Barcode = "OST00001575-4BBEE85E91185ED8"
ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR: [03/09/12 11:51:32] [4468] PvlDrive::MountMedia()
Session = {031D109E-9B7F-4813-AA1B-6C40E71D2624}
Drive = {59807A65-0980-419A-A7C2-FB441112C839}, "SI5010_Deduplication:1"
Slot = 1574
ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR: [03/09/12 11:51:32] [4468] AdammSession::MountMedia()
Session = {031D109E-9B7F-4813-AA1B-6C40E71D2624}
Library = {00000000-0000-0000-0000-000000000000}, ""
Slot = 0000
Drive = {00000000-0000-0000-0000-000000000000}, ""
Media = {00000000-0000-0000-0000-000000000000}, ""
Side = 0000
ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR: [03/09/12 11:51:32] [4468] PvlSession::MountOverwriteMedia() - mount error ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR: [03/09/12 11:51:32] [4468] PvlSession::MountOverwriteMedia() - qualified drive SI5010_Deduplication:8 slot 1574
PVLSVR: [03/09/12 11:51:32] [4468] DeviceIo: ndmpConnect: connection=0x000000000BEC0018 host=S113N1 port=10000
PVLSVR: [03/09/12 11:51:32] [4468] DeviceIo: ndmpConnect: socket=0x760, local=157.164.190.106:55683, family=2 <-> peer=157.164.190.106:10000, family=2
PVLSVR: [03/09/12 11:52:08] [3940] AdammSession::MountMedia()
Session = {F3620EDC-4498-461B-A0BF-3B355A00FB4F}
Drive = {9C681755-E40A-4294-A30B-DB0196DA915C}
Slot = 1536
Side = 0000
After deleting the backup sets containing the bad tapes and the cleanup task ran everything went back to normal.
I think it was trying to overwrite every bad tape which took a lot of time (+- 2 hours each time loading a tape).
Seems like a bug to me.