Forum Discussion

andreyspro's avatar
andreyspro
Level 3
8 years ago

Backupexec 2015 FP5. bengine.exe often crashed at 13:15

Very often service bengine.exe has been crashed at 13:15 +/- 1 minute. At this time! Every time EventViewer have 3 events: 1. EventID 260 Memory dump was deleted to make space (C:\Program Files\Sy...
  • andreyspro's avatar
    andreyspro
    8 years ago

    Im find incremental JOB what start at 13:15. Im delete this job, and recreate this with equal parameters.

    The process no longer crashed.

Colin_Weaver's avatar
Colin_Weaver
Moderator
8 years ago

Was this crash present before you installed FP5 or started after you installed that update?

When process crashes occur unless you can find a documented match for a similar crash in one of our technotes then it is best to log a formal support case for us to investigate in depth. Logging a formal case becomes more of a requirement if you experience a crash that appears to have been introduced by a recently released update as you may be the first customer to have experienced the condition.