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Anders_Torvesti's avatar
Anders_Torvesti
Level 3
18 years ago

BackupExec refuse to accept my licenses

Hi,
 
When I execute the Desktop and Laptop option from the server console for Backup Exec I recieve this message:
 
"The free 5 user limit for the Desktop and Laptop Option has been reached. Please purchase the Desktop and Laptop Option to enable additional users."
 
But when I choose "Tools" and the "License Keys and Installation" and reach the step "Enter license keys" I have already entered two different keys for Desktop and Laptop Option. (And Symantec Backup Exec for Windows servers, Advanced open file option, remote agent for windows and netware servers (3))
 
Do I need a license for the using the Desktop and Laptop and extra licenses for the clients?
 
Please help!
Regards Anders
 
 
11.x and Earlier
Backup and Recovery
Backup Exec

2 Replies

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  • SRodriguez's avatar
    SRodriguez
    Level 6
    18 years ago
    Hi Anders,
     
    I will suggest you to remove all the licenses from Backup Exec.  This will set the Media server to Evaluation mode if still within the 60days evaluation period.  
     
    Then after that, re-enter the numbers, going to Tools> Serial Numbers and installations... and clicking thru the screens until the process finish in order to re-register the numbers again.
     

    Regards,

    Sandra Rodriguez
    Advanced Technical Support Engineer

  • Anders_Torvesti's avatar
    Anders_Torvesti
    Level 3
    18 years ago
    Hi,
     
    thanks! I have now reinstalled all licenses and so far it seems to work.
     
    Regards Anders