BE2012 Cannot backup powered-off VMware VM
I am running BE2012 SP1. I am unable to backup a powered off VMware Virtual Machine. The job will error stating "Could not connect to the vCenter server or ESX server. Please verify the credential supplied for login." If I test the credentials for the particular VM while it is off it will fail with "unknown, test recommended." If I power up the VM and test the credentials it will complete successfully. I cannot backup this server while it is powered up. I have made certain I have ticked the option to backup powered off VMs in the backup job.
Tech support determined that it was a problem with VMware VCenter server that was migrated from BE2010-R3. The old server referenced the IP address of the VCenter server. They created a new server using the FQDN and installed the Windows agent on the VCenter server. I am now able to successfully backup a VM that is powered off.