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Jana_T's avatar
Jana_T
Level 4
13 years ago

Cannot install archiving option on BE 12

Hi everyone, I have trouble installing the archiving option on my BE 2012 v14.0. OS: 2008 R2 standard 64 after i have met all te other requirements for installation of this option (i've also grt ...
  • santoshv's avatar
    13 years ago

     

    Hi Jana,

    It seems to be some issue with the way the BE Service credentials have been provided.

    Please follow below steps and let us know if you are able to proceed with the Archive Option installation.

    Go to Configurations and Settings - > Backup Exec services

    Backup Exec Services Manager - > Edit credentials

    Service Account Information Dialog

    Check Change Service account credentials checkbox

    Enter Old user name: Username@Domain.com

    Enter New user name: Domain\Username

    Enter old password and new password.

    Click Ok.

    Retry the Backup Exec Archive Option installation.

    Regards

    Santosh