Forum Discussion

JRV2's avatar
JRV2
Level 4
10 years ago

Client-side dedupe fails on 1 computer

Media server: WS2008 R2 SP1/BE2012 V-ray SP4 Remote servers: 1 physical WS2012, 2 virtual WS2012, RAWS installed and patched. Backing up at guest level to a dedupe device. Backups of the physic...
2012
Backing Up
Backup and Recovery
Backup Exec
Deduplication Option
Remote Agent for Windows Servers
Windows Server (2003-2008)
  • JRV2's avatar
    JRV2
    8 years ago

    Ancient thread, but stumbled across this and thought I should reply with what turned out to be the answer. The problem is a conflict with Trend Worry-Free Business Security 9.0. If WFBS is installed, the dedupe software won't install successfully. The failure is not reported through the BE push-install UI.

    The workaround is to remove WFBS, reboot, then install RAWS, then WFBS. Client-side dedupe will work then.

    It is not sufficient to disable WFBS via tray icon...it has to be uninstalled and the machine must be rebooted before attempting to install RAWS.

    I have a ticket open with Trend about this now. If I remember, will come back and update this if anything comes of it.

JRV2's avatar
JRV2
Level 4
10 years ago

Hi VJWare, adamm.log is attached. You'll see there are several computers with the same NDMP status as XXX-PRINT1. Currently, they don't have dedupe backups, but ultimately, they all will.

  • JRV2's avatar
    JRV2
    Level 4
    8 years ago

    Ancient thread, but stumbled across this and thought I should reply with what turned out to be the answer. The problem is a conflict with Trend Worry-Free Business Security 9.0. If WFBS is installed, the dedupe software won't install successfully. The failure is not reported through the BE push-install UI.

    The workaround is to remove WFBS, reboot, then install RAWS, then WFBS. Client-side dedupe will work then.

    It is not sufficient to disable WFBS via tray icon...it has to be uninstalled and the machine must be rebooted before attempting to install RAWS.

    I have a ticket open with Trend about this now. If I remember, will come back and update this if anything comes of it.